Job Information
MartinFederal Consulting, LLC Triage Analyst (DoD Secret Clearance) in Houston, Texas
COMPANY OVERVIEW
Founded in 2007 in Huntsville, AL, MartinFed provides the U.S. government with customer-focused, performance-based solutions using technology and an empowered workforce as an engine to drive its customers' missions. Our goal is to attract the best and brightest within their field.
We invest in our people because they are our greatest asset. They cultivate our purpose, embody and reflect our core values, and define our culture. MartinFed's core values that set us apart are the following:
- Be Driven- We are fueled by the hunger to learn more and do more.
- Be Curious- We engage in continuous improvement - never accepting the status quo.
- Be Humble- We seek honest feedback to strengthen our relationships.
- Pursue Excellence- We strive to achieve extraordinary results and do not settle for mediocrity.
Strive for excellence and consider joining our growing team today!
JOB OVERVIEW
MartinFed has an opening for a Triage Analyst to join our team of talented and diverse individuals.
The triage analyst
will t
rack, document, and report incidents from initial detection to final resolution in accordance with NASA standard operating procedures and established service level timelines, s
ubmit and track all service tickets submitted on behalf of NASA SOC internally and to external organizations and p
rovide timely acknowledgment of SOC service requests, problem identification, root cause analysis, escalation, resolution, and closure for all SOC service requests in accordance with established Service Level Agreements (SLA).
ESSENTIAL FUNCTIONS
- Submit and track all service tickets submitted on behalf of NASA SOC internally and to external organization
- Monitor/log SOC Request/CNOC actions and response
- Assist in network investigations of significant incidents and reporting
- Submit and track all service tickets submitted on behalf of NASA SOC internally and to external organizations
- Provide timely acknowledgement of SOC service requests, problem identification, root cause analysis, escalation, resolution, and closure for all SOC service requests in accordance with SLAs and OLAs
- Escalate cyber incidents that require further in-depth analysis to SOC Incident Analysis
- Categorize and prioritize cyber events and other SOC service requests
- Document and track incidents (via NASA's authoritative incident management system) in accordance with the reporting procedure and archive historical SOC data
- Escalate cyber incidents that require further in-depth analysis to SOC Incident Analysis
- Provide situational awareness throughout NASA on cybersecurity-related issues impacting NASA enterprise in accordance with the NASA policies and procedures
QUALIFICATIONS
- U.S. Citizen with a DoD Secret clearance
- Bachelor's Degree
- 2 years of directly related cybersecurity experience
- Strong understanding of cybersecurity fundamentals
- General Networking knowledge (TCP/IP, UDP, HTTPS, DNS and other core protocols)
- Demonstrated Cyber Defense Principles
- Possess excellent communication and interpersonal skills
DESIRED QUALIFICATIONS
- Familiarity in a command line environment in all operating systems
- Experience working in a 24x7 security operations center
- Desired Certifications: SEC+, CYSA+, GCIH
PHYSICAL REQUIREMENTS and ENVIRONMENTAL CONDITIONS
Work must be performed on-site at NASA Johnson Space Center.
Working on a computer for long periods of time.
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