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Bank of America Online Account Fulfillment Specialist - Hunt Valley in Hunt Valley, Maryland

Job Description:

Position Description

The Online Account Fulfillment Specialist assists with document remediation by making critical account changes and/or updates, paperwork processing, document fulfillment as well as inbound and outbound call support for internal and external clients. Representatives must deliver high quality customer service, stressing client focus, product knowledge, and problem resolution. Representatives must provide clients with accurate information by keeping abreast of procedures and demonstrating the ability to provide complete and concise explanations to inquiries made from all levels of personnel.

Required Skills:"MUST" have these skills to be minimally qualified.

These positions require an ability to multi-task and independently prioritize his/her workload. Must demonstrate a cooperative and professional work attitude. Representative will also be expected to think analytically, use strong research skills, and apply best practices/past experiences to problem resolution.

  • Capable of multi-tasking and working efficiently under stress and high volume

  • Strong organizational, time management and teamwork skills

  • Previous knowledge of Account Maintenance services is helpful

  • Strong analytical, negotiation and problem solving skills

  • Track record of attention to detail and follow through on assignments

  • Apply sound judgment and enterprise-wide mindset in making decisions

  • Anticipate and understand client needs and concerns

  • Customer Service and/or call center experience preferred

  • Deliver high quality partner support stressing partner/client needs, problem resolution, and service/product knowledge

  • Deliver complete and concise explanations to inquiries made via inbound calls

  • Provide point of call resolution for issues

  • Ability to independently prioritize his/her workload

  • Demonstrate excellent verbal, written and listening skills

  • Ability to quickly build rapport with Home Office, Field and other business partners

  • Focus on personal and career development (e.g. Series 7/66 licensing, career advancement)

  • Foster collaborative relationships within and across business units

  • Understand and demonstrate cultural awareness, integrity and ability to work as part of a team

  • Demonstrate exceptional organizational and time management skills

  • Provide strong analytical and problem resolution skills

  • Anticipate and understand partner/client needs

  • Apply sound judgment in making decision

Posting Date : 09/16/2019

Location :


  • United States

Travel : No

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

Weekly Schedule : Monday thru Friday

Assistance for Applicants with Disabilities

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Diversity & Inclusion

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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