Bank of America Online Account Fulfillment Specialist - Hunt Valley in Hunt Valley, Maryland
The Online Account Fulfillment Specialist assists with document remediation by making critical account changes and/or updates, paperwork processing, document fulfillment as well as inbound and outbound call support for internal and external clients. Representatives must deliver high quality customer service, stressing client focus, product knowledge, and problem resolution. Representatives must provide clients with accurate information by keeping abreast of procedures and demonstrating the ability to provide complete and concise explanations to inquiries made from all levels of personnel.
Required Skills:"MUST" have these skills to be minimally qualified.
These positions require an ability to multi-task and independently prioritize his/her workload. Must demonstrate a cooperative and professional work attitude. Representative will also be expected to think analytically, use strong research skills, and apply best practices/past experiences to problem resolution.
Capable of multi-tasking and working efficiently under stress and high volume
Strong organizational, time management and teamwork skills
Previous knowledge of Account Maintenance services is helpful
Strong analytical, negotiation and problem solving skills
Track record of attention to detail and follow through on assignments
Apply sound judgment and enterprise-wide mindset in making decisions
Anticipate and understand client needs and concerns
Customer Service and/or call center experience preferred
Deliver high quality partner support stressing partner/client needs, problem resolution, and service/product knowledge
Deliver complete and concise explanations to inquiries made via inbound calls
Provide point of call resolution for issues
Ability to independently prioritize his/her workload
Demonstrate excellent verbal, written and listening skills
Ability to quickly build rapport with Home Office, Field and other business partners
Focus on personal and career development (e.g. Series 7/66 licensing, career advancement)
Foster collaborative relationships within and across business units
Understand and demonstrate cultural awareness, integrity and ability to work as part of a team
Demonstrate exceptional organizational and time management skills
Provide strong analytical and problem resolution skills
Anticipate and understand partner/client needs
Apply sound judgment in making decision
Posting Date : 09/16/2019
Hunt Valley, MD, HUNT VALLEY, 11333 MCCORMICK RD,
- United States
Travel : No
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
Weekly Schedule : Monday thru Friday
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