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Job Description Summary

The receptionist at Redstone Title Services is responsible for making a positive first impression on walk-in visitors and callers, as well as directing visitors and routing callers to correct destinations. S/He handles inquiries and provides information about the organization. This position processes searches and opens orders upon request. Our receptionist also provides general administrative and clerical support.

Job Description

DUTIES and RESPONSIBILITIES

• Responds quickly to a multi-line telephone system; answers and routes calls.
• Greets customers, vendors, and other visitors in a courteous, friendly, professional and timely manner.
• Provides entry level administrative support including but not limited to typing, filing, copying, data entry, and coordinating calendars.
• Retrieves, sorts and routes mail, correspondence, packages, and messages for timely delivery to appropriate parties.
• Performs courier services as needed to fulfill company goals.
• Gives pulled file requests to the appropriate personnel as requested.
• Processes incoming searches/inquiries via email.
• C oordinates meetings and organizes catering.
• Maintains reception area and conference rooms; always keeps areas tidy and staged.
• Replenishes hospitality items such as water, coffee and snacks.
• Enters data into company software for new orders as directed.
• Assists HELOC department as needed.
• Seeks out ways to assist other staff members as time allows.
• Performs other duties as assigned by supervisor.
• A dheres to company policies and guidelines.
• Orders title searches for new orders as directed.
• Monitors timeliness of title search completion.

QUALIFICATIONS

EXPERIENCE

• No prior experience required.

EDUCATION

• A high school diploma is required.

CERTIFICATIONS, LICENSES, INSURANCE

• No certifications, licenses, or insurance are required.

KNOWLEDGE

• Proficiency in Microsoft Office.

SKILLS

• Adaptable: displays the capability to adapt to new, different, or changing requirements.
• Attentive to details.
• Business fundamentals: recognize the importance of maintaining privacy and confidentiality of company information, as well as that of customers and co-workers.
• Customer focused: be pleasant, courteous, and professional when dealing with internal and external customers or clients.
• Dependable and reliable: displays responsible behaviors at work.
• Initiative: demonstrates a willingness to work and seek out new work challenges.
• Integrity: treats others with honesty, fairness and respect.
• Mathematics: uses mathematics to solve problems.
• Multi-lingual skills preferred.
• Planning and organizing: plans and prioritizes work to manage time effectively and accomplish assigned tasks.
• Professional: maintains a professional demeanor at work.
• Proficient in English.
• Respectful: works effectively with those who have diverse backgrounds.
• Team player: demonstrates the ability to work effectively with others.
• Technology: uses information technology and related applications to convey and retrieve information; basic computer skills in Microsoft Office, email programs, and internet browsers; strong typing skills.
• Telephone skills, including a pleasant phone voice and etiquette.
• Verbal communication: maintains open lines of communication with others.
• Writing: uses standard English to clearly communicate thoughts, ideas, and information in written form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by

employees to successfully perform the essential functions of this job. Reasonable

accommodations may be made to nable individuals with disabilities to perform the essential

functions.

• Intermittent standing, sitting, and walking.

• Using hands repetitively to handle, feel or operate computers and other standard office equipment.

• Reaching with hands and arms.

• Intermittent lifting and carrying between 5 and 25 pounds.

WORK ENVIRONMENT

An employee in this job works in a general office environment in a real estate services facility.

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

We are proud to be a Drug-Free and Tobacco Free Workplace.

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity