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S&P Global Client Services/Customer Support Analyst in Hyderabad, India

  • Become an expert in all facets of supported financial products (iLEVEL & QVal)

  • Manage multiple requests simultaneously

  • Provide outstanding client services by presenting timely and positive resolutions to clients across all aspects of application support

  • Effectively and efficiently troubleshoot client issues to resolution and escalate as needed, work with internal groups to document issues, and deliver effective solutions

  • Monitor all incoming support channels to address client inquiries quickly and efficiently

  • Maintain multiple client-reported questions or issues, document written and verbal communication in our internal CRM system.

  • Provide detailed system capabilities, and potential application to customer’s unique requirements

  • Work directly with senior managers on a regular basis

  • Collaborate with colleagues across business lines and regions

  • Have a meaningful impact on the mission-critical products and services that clients rely on every single day

  • Direct clients to Account Managers or training resources to ensure optimum usage across the organization

    For applicants, we recommend/prefer the following:

The ideal candidate is inquisitive and quick learner of new technologies and Financial products, while effectively communicating and engaging clients. They are detail-oriented, enjoy finding solutions for complex issues, and have the ability to provide step-by-step solutions.

  • Ability to pick up/learn new technologies & Financial products easily

  • Ability to quickly absorb and put into practice new information, instructions, or procedures, while seamlessly performing current job tasks

  • 1 to 3 years of relevant client-facing experience can be a plus

  • B.Tech/BE + MBA preferred

  • Strong written and verbal communication skills

  • Someone who deals with challenging concepts and complexity comfortably

  • Knowledge with API (REST & SOAP API) is preferred

  • A solid foundation of Excel skills. Good understanding of financial markets and securities.

  • Ability to drive customer satisfaction

  • Should be flexible to work in any shifts & days in a week


Equal Opportunity Employer:

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only:

The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

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