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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Playing the Overall Technical Lead role for the PI OPS role for PLM, Security and Infrastructure activities

• Manage and govern all Service assets including AIDE Id's, Accounts and assume shared ownership along with SLO's

• Assume the role of main SPOC for PI Delivery team from OPS perspective

• Work with PI OPS Team to solve day-to day technical challenges

• Work as a main SPOC for OPS related queries & escalations from Business and PI Automation Delivery team

• Develop solutions for complex, non-standard requests and problems, and conduct detailed analyses

• Develop processes and diagnostic tools to troubleshoot, maintain, and optimize solutions, responding to customer and production issues

• Reduce technical debt and transform technology through the adoption of open-source solutions, cloud integration, and HCP assessments

• Maintain and develop comprehensive documentation of all OPS related assets

• Manage Azure Public Cloud and Azure Stack Assets

• Main SPOC for the Security Issues raised against GITHUB and TVM. Drive the team towards closure of these issues within SLA's

• Manage, Govern, Upgrade and assume responsibilities for all PLM level activities to be performed for PI Automation team

• Work with Support Operations Leadership to set up weekly reporting from L1-INC Management Team

• Highlight and report work out to OI-Tech/PI Leadership (weekly)

• Operate independently and across multiple platforms, managing both business and technology stacks

• Demonstrate expertise in leading-edge theories, techniques, and technologies

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Undergraduate degree or equivalent experience

• Experience in working with Windows Infrastructure (RDP, Patching, various Windows Admin Work)

• Exhaustive experience in .NET and .NET API's (C#), GITHUB and SQL Server

• Proficient knowledge of Python and ElasticSearch

• Demonstrate attitude in listening to Business, understanding issues and maintain continuous communication

• Demonstrate attitude in gathering business requirements with asking right questions and putting the understanding in detailed flow diagrams

Preferred Qualifications:

• Familiarity in Service Now

• Background in US healthcare

In addition to this, we highly value these traits!

• Being Accountable

• Believes in taking initiatives and risks

• Spend time in Understand Goals, Priorities and Plans

• Committed to delivering results

• Dedicated to serving customers

• Innovative and creative, with a logical and methodical approach to problem solving

• Ability to relay analytical insight to internal and external stakeholders by building and applying technical and functional skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.