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At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

The Team

Global Demo org is a newly created function that creates outcome/solution-based demos. We help our Solution Consultants and Partner ecosystem drive sales by providing them with the necessary narratives to do a demo as part of the sales cycle.

Manager – Global Demo Org is about to embark on several strategic transformation efforts, including reimaging solution-based demos that span multiple products and solve a business problem.

We seek a Manager, Global Demo Org to grow and lead our Technology Workflow Demo Solutions team . The Demo Solutions group has teams that provide demo content and automation for high-impact software built to work with scale the availability of demos built on our application platform. Duties include managing the SDLC for quality demo builds, such as managing the framework and individual daily tasks of a team of architects and engineers.

What you get to do in this role:

• Manage and lead a group of engineers on the Demo Solutions team

• Collaborate with the Demo Hub program team and your immediate development team on their day-to-day activities

• You'll mentor, grow, and develop the engineers

• Management of departmental resources like recruiting, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team

• Help contribute to your team's project (coding 10-15%) and conduct code reviews

• Be comfortable in the Now Platform to be able to navigate the application architecture and features

• Work closely with product management, design, support, and other dev teams to deliver high-quality solutions

• You'll plan and execute a project based on organization priorities, context, risks, and desired outcomes.

• Be comfortable and use quick thinking and innovative ideas to solve ambiguous problems

• Deliver an outstanding experience for our customer

• 8+ years of software industry experience and 1+ years of experience as a manager leading software developers especially on Now Platform

• Experience with ServiceNow applications such as SPM and Operation Technology.

• Fluency in one or more relevant programming languages (JavaScript, Glide, etc.)

• Aptitude for understanding new technologies quickly

• Experience managing software development teams operating in Scaled Agile

• Experience with fundamentals in distributed systems design and development

• Experience working in a DevOps environment

• Advanced understanding of software design, development, testing, and problem-solving

• Experience with supporting troubleshooting efforts of difficult production issues e.g. memory leaks, network problems, intermittent failures, etc. across the stack

• Ability to hire top talent and build a productive team

• Knowledge of best practices for object-oriented and modularized software. with particular emphasis on Java

• Able to articulate broad concepts and use those concepts to understand and develop solutions for problems.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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