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Minimum qualifications:

• Bachelor's degree or equivalent practical experience.

• 5 years of experience in Program management, Stakeholder Management, User Experience Design and Consumer Support.

Preferred qualifications:

• Experience in managing multiple stakeholders and external partners.

• Experience in Product Management.

• Excellent problem solving skills.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video (https://www.youtube.com/watch?v=HcjR6ZngQcw) .

• Develop and evolve the user support experience strategy for Google Pay by developing an understanding of products and market.

• Collaborate with Support, Compliance, Legal, and external partners to ensure adherence to regulatory and process compliance obligations.

• Engage and partner with key regional product decision-makers, cross-functional teams to communicate and realize product launch and support goals. Project manage the launch of products working with product teams, and regional support teams.

• Collaborate with Product and Engineering partners, and stakeholders to program manage launches and ensure full support readiness.

• Review user feedback, and provide meaningful insights to product teams to make products better for market users.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCPEEOPost.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.