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At Microsoft, we’re on a mission to empower every person and every organization on the planet to achieve more. As the Azure CXP team, our mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our growth mindset and culture of inclusion are central to who we are and how we work. Every day, our customers stake their business and reputation on our cloud. You can help us provide our customers with the world-class cloud services they need to succeed.

We are the Azure Customer Experience (CXP) team, and we are looking for a Product Manager to join our team to help drive the next generation of our customer care, trust, reliability, engagement, and observability experiences .

We are part of the Azure engineering organization and consider great customer support experience critical to the overall success of Azure. We create, define, and lead product offerings that set our customers up for success, empower them to solve problems, and ensure they have a phenomenal experience if they need support. We empower 200+ product groups across Azure with apps, platforms, intelligent insights, and all the capabilities needed to enable consistent and excellent customer experiences across Azure services.

We are a team that loves big opportunities and as part of Azure we have consistently innovated and created new solutions to solve some of our most interesting problems. We value diverse opinions and new, forward-thinking ideas. We have strong customer empathy and delight in understanding our customers’ needs. We use data and KPIs to guide, improve and grow the success of our programs.

Responsibilities

As a Senior Product Manager on our team you will have a direct and clear impact on our products and customers. In this role, you will work closely with talented engineering and Data Science teams, collaborate with a diverse set of stakeholders across Azure, and have the opportunity to design, deliver, and iterate on new tools, applications, and Azure features. Our work has high visibility with the Azure leadership team and ample opportunities to share our successes and receive support and guidance from them. The scope of responsibilities includes:

• Creating product/feature specifications with visual and written designs

• Partnering with our engineering teams in all phases of development as a subject matter expert on feature design and user experience that focuses on privacy compliance and excellence.

• Providing hands-on program management during various phases of our projects including day-to-day contributions as part of agile development practices.

• Measuring the success of the product through relevant metrics and KPIs

• Developing product roadmaps and strategy

• Listening to customers (internal and external) to understand their scenarios and challenges

• Engaging with partner teams across Azure and Microsoft to drive alignment on dependencies

Qualifications

Qualifications

Minimum qualifications:

• Bachelor’s degree or higher in computer science or a related field

• 7+ years of program or product management experience where your primary responsibilities involved the design of software features working closely with an engineering team

• Experience using data to drive prioritization and measure progress

• Technical experience with technologies such as cloud computing environments, logical access control, agile development processes, secure coding principles,

• Experience with Github/Gitlab or Azure DevOps

• Experience with building services on Azure or other cloud services

• Experience with data analytics and related technologies, including Kusto (Azure Data Explorer), SQL, ETL technologies, machine learning (ML), and PowerBI.

Preferred qualifications:

• Proven ability to lead through ambiguity while partnering across organizations

• Demonstrated ability to come up-to-speed quickly on a new technical domain

• Experience expressing designs visually and partnering with UX designers to deliver delightful user experiences.

• Ability to translate customer requirements and scenarios into features, including writing software specifications with user experiences

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .