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Description

As a Support Engineer in International Seller Growth (ISG) Tech team, you will play a critical role in providing technical assistance to our customers, ensuring the smooth operation of our software products. You will be responsible for troubleshooting technical issues, diagnosing and resolving problems, and providing comprehensive support to our customers. You will also work closely with our development team to identify and resolve software bugs and improve product quality

Key job responsibilities

• Troubleshoot and diagnose software issues – On call support

• Resolve technical problems in a timely and efficient manner

• Maintain a comprehensive knowledge of product documentation and features

• Document and track customer and system issues

• Provide feedback to the development team on product issues and potential improvements

• Automate manual tasks and workflows

• Stay up-to-date on the latest software releases and updates

• In addition, the SE will maintain the pipelines to keep it healthy, and drive other core support engineering initiatives

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND

Basic Qualifications

• 2+ years of software development, or 2+ years of technical support experience

• Experience troubleshooting and debugging technical systems

• Experience in Unix

• Experience scripting in modern program languages

Preferred Qualifications

• Knowledge of web services, distributed systems, and web application development

• Experience troubleshooting & maintaining hardware & software RAID

• Experience with REST web services, XML, JSON