VetJobs - The Leading Military Job Board

At Microsoft, our core mission is empowering every person and every organization on the planet to achieve more. Microsoft Industry Solutions Delivery is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft’s most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs.

The Business Applications CoE within Global Delivery Center helps customers maximize their investment in Microsoft Dynamics 365 solutions and the full portfolio of Microsoft Products through accelerated implementation and adoption. The Microsoft Business Applications CoE team is part of a global organization of exceptional people who lead and serve our customers and partners as they realize their full potential through software and services.

Our organization is at the forefront of innovation, driving value across the entirety of the customers’ digital and AI transformation journey through repeatable and customized cutting-edge solutions powered by Microsoft Cloud and AI. We take pride in embodying Microsoft's mission of empowerment, promoting a growth mindset, inspiring excellence, and fostering a culture of inclusivity where everyone is encouraged to share their unique perspectives and be their authentic selves. By joining our team, you'll have the opportunity to contribute to life-changing innovations that impact billions of people worldwide.

As an experienced leader with a history of innovation and leadership of high-performing customer-facing teams, you will have the opportunity to lead an Industry Solutions Delivery (ISD) organization that works directly with the largest customers in the world and plays a pivotal role in shaping their adoption of Microsoft technologies, including Microsoft cloud technologies and artificial intelligence.

As a Leader is responsible for the overall business performance of their organization, for developing and executing a people strategy aligned with Microsoft culture and business needs, and for working across organizational boundaries to drive execution clarity in a complex, matrixed environment. This includes building durable customer relationships, successfully directing Industry Solutions Delivery (ISD) business motions, and leading an organization of multi-disciplinary sales and delivery professionals.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

General

• Industry leadership: Leverages deep industry knowledge to drive Industry maturity across the organization, identifying regional industry trends, drivers, and ecosystems, and build the organizational capability to lead the market in the region.

• Consulting Market Planning and Execution: Develops orchestrates and executes a comprehensive consulting market plan for a region by prioritizing organizational efforts in line with global strategy and enterprise business using knowledge of local market and customer business.

• Business Leadership: Delivers on the ISD Operating Model; establishing controls to achieve and optimize consumption revenue, consulting revenue, and profitability / margin.

• Organizational Governance: Drives organization-wide continuous improvement rigor to increase organizational maturity and sets a high bar for delivery quality. Organizational utilization, revenue, profitability, and customer satisfaction are key business indicators for success.

People Management

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.

• Model - Live our culture; Embody our values; Practice our leadership principles.

• Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.

• Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

Pre-Sales Support

• Coaches' teams on how to engage in pre-sales activities. Interacts, as required, with the pre-sales team to understand and prioritize the sales opportunities to engage the team appropriately, minimizing overlap. Provides input to Practice Leadership on trends, insights, and opportunities from the field.

• Provides input to the Resource, Insights, Capacity, and Capability (RICC) team on the resourcing based on skills, availability, and/or development plans for their team.

Technical Delivery

• Participates in workforce and capacity planning, capability building, and strategies to address capacity gaps in terms of resource mix (e.g., full-time employees, contractors) and geography.

• Collaborates with the account team to understand customer/partner requirements and constraints. Guides their team on understanding customer/partner requirements by providing resources as needed.

• Supports project managers and direct reports on projects as needed by bridging gaps in resources. Plans their team's work and responds to changing priorities. Participates in sales to delivery handoff and project kickoff as needed.

• Guides their team to operational excellence and holds them accountable for outcomes. Identifies opportunities for collaboration with other teams. Ensures adherence to Microsoft Services processes through compliance (e.g., Time reporting/approvals, Services Business Desk tools, Global Resource Management Calendar accuracy, Expense Policies, Data Protection policies/standards). Invests time nurturing relationships with customers to understand their business needs/goals and helps drive successful consulting delivery outcomes through team preparedness, precision delivery, escalation management, overall utilization, and high customer satisfaction.

• Supports delivery leads and guides their team on managing escalations, reports issues, analyzes situations, and facilitates the process of resolving issues in collaboration with the broader account team as needed. Engages with customers through Stakeholder alignment/ Executive Steering Committee meetings to coordinate, align, manage issues, and remove blockers.

• Proactively engages with internal team and customers/partners to address customer/partner feedback to identify and contribute to the drivers of satisfaction and dissatisfaction. Engages others to determine the root cause and establish recovery actions to improve the experience. Identifies trends and insights to determine best practices to develop, fosters a customer-focused culture, delivers positive customer/partner experiences, and shares those experiences with the team. Develops and maintains engagement with customers and partners and ensures a quality customer/partner experience.

Intellectual Property Management

• Ensures readiness of team and knowledge sharing in alignment with business needs. Encourages their team in reusing, creating, and sharing delivery intellectual property (IP). Supports and may contribute to the use of Industry Solutions offerings. Partners with Global Pursuit Organization (GPO) and Sales.

Business Development

• Ensures readiness of internal teams to develop business and drive awareness.

Readiness

• Ensures their team achieves the relevant certification(s) and accreditation in alignment with requirements. Completes all required personal and team training and/or certifications for their technology focus area and provides support for their team in obtaining and completing necessary training. Contributes to creating the readiness plan in collaboration with World Wide Learning and readiness teams. Coaches their team and acts as a trusted advisor for stakeholders by providing thought leadership and delivery strategies. 

Operational Excellence

• Supports business management by collaborating with business/regional managers or sponsors. Provides recognition to highlight work and drive operational excellence and endorses skills through established processes (e.g., One Profile). Ensures compliance adhering to processes/procedures to positively impact the bottom line (e.g., time reporting/approvals). 

• Execution of all aspects of the consultancy business through a defined cadence of accountability. Leads consulting business reviews, priority setting, and annual business planning processes for their organization. Manages all elements of consulting profit and loss (P&L) to balance resources and achieve all metrics.

Change Management

• Communicates the business strategy and how the strategy is aligned with the team's work. Communicates change initiatives and engages the team in adapting to changes.

Other

• Embody our culture and values

Qualifications

Required Qualifications (RQs)    

• Bachelor's degree in computer science, Engineering, Finance, Business, or related field AND 15+ years leadership experience in relevant area of business OR equivalent experience.

• 10+ years customer facing experience or client delivery experience.

• 10+ years team leadership or people management experience, with or without direct reports.

• Must have hands-on implementation experience with Dynamics 365, along with a deep understanding of the Dynamics 365 product roadmap and future developments

• Should have an understanding of Dynamics 365's architecture, including key modules such as Finance, Supply Chain, and Sales, as well as its data models. Familiarity with Power Platform tools like Power BI, Power Apps, and Power Automate is essential. They should also understand system integrations through APIs and web services, customization using JavaScript and plugins, and deployment via Azure DevOps. Knowledge of Microsoft Dataverse, security models, and reporting is important. An understanding of system upgrades, troubleshooting, data migration, and Agile methodology is also required.

• Technical certifications based on domain/service line (Dynamics 365).

Preferred Qualifications (PQs)

• Bachelor's Degree or Technical University Degree AND 20+ years technology-related, business, professional services, consulting, and sales experience

• OR Master's Degree AND 15+ years technology-related, business, professional services, consulting, and sales experience

• OR equivalent experience

• 10+ years people management experience, including leading managers of managers in a matrixed environment

• 8+ years sales management experience, including large scale, complex customer engagements

• 8+ years project management and delivery oversight experience for complex, enterprise customers with Chief Officer (CXO)-level visibility and material impact on the company or 8+ years experience in one or more industries related to relevant customer/account

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .