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• This position provides high quality telephonic support and problem resolution to Enterprise customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Additionally, this position initiates the escalation process for unresolved customer problems. Enterprise Support Consultant performing at this level will be required to utilize skills from training, education, experience or certifications to fulfill their daily responsibilities. In addition, this position will work in a team environment to maximize individual and team performance.

Qualifications:

• Analytical and can quickly learn process and product specifics as well as adapt to constant changing processes and tasks

• Self-motivated with positive attitude. Ability to follow strict guidelines and standard operating procedures a MUST

• Must ability to work quickly in a fast-paced environment; work well as a team member and work well independently

• Excellent written and verbal communication

• Excellent customer service skills

• Excellent in multi-tasking

• Bachelor’s degree in a customer service field or equivalent experience

• At least 1 year customer service in contact center environment or equivalent training (2 years preferred)

• Willing to work on business unit holidays and/or render overtime when necessary

• Must be in current role for 1 year

• Must not have received any Disciplinary Action within the past 12 months

• Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months

• Must not have any Attendance and Punctuality issues in the past 12 months

  LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

  Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.