Job Information
State of Indiana Deputy Assistant IT Director in Indianapolis, Indiana
Deputy Assistant IT Director
Date Posted: Apr 25, 2024
Requisition ID: 442711
Location:
Indianapolis, IN, US, 46204
Work for IndianaBegin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.
About the Indiana Office of Technology (IOT):
The Indiana Office of Technology provides cost-effective, secure, consistent, reliable enterprise-technology services to our partner agencies so that they can better serve our mutual customer, the Hoosier taxpayer. IOT will also act as the technology and solution enabler for the State, helping its partner agencies achieve business objectives and innovation.
About the IOT Desktop Support Team:
The Desktop Support Team is the first line of diagnostics for both hardware and software issues on a user’s computer. They provide support for authorized users across multiple state agencies. Tracking equipment locations, installing/decommissioning equipment, resetting/applying the base image, installing software, and working with specialty equipment setups are some of the daily responsibilities. Customer service is a large part of the team, technicians will have remote or onsite contact with customers to ensure their issues have been resolved.
Salary:
This position traditionally starts at an annual salary of $93,002. Salary for this position may be commensurate with education and job experience.
Role Overview:
The Deputy Assistant Director oversees the team that supports agencies in central and southern Indiana. You will coordinate and deploy service-level agreements (SLAs) to provide local desktop support and services. Key outcomes include:
Ensure all counties have sufficient support to meet SLA requirements.
Maintain adequate staffing and coverage to meet support objectives.
Mitigate issues that arise in service delivery.
Optimize resources and staff deployment to minimize the amount of travel required.
A Day in the Life:
The essential functions of this role are as follows:
Assist the IT Director in developing current and long-range direction of technology in accordance with the direction of the agency.
Assist the IT Director in setting policies and procedures, technical standards and methods, and priorities for information systems activities.
Assume the director’s responsibilities in their absence.
Dispense technical advice, guidance, direction, and authorization to carry out major plans and procedures.
Analyze new technologies and make recommendations.
Assist the IOT executive team in the budgeting process
Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
Monitor time and dollar expenditures to ensure projects and budgets meet established targets
Represent the agency’s information technology division at events and meetings
Assist in the budgeting process with agency senior management for the information technology division.
Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures.
The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.
What You'll Need for Success:
You must meet the following requirements to be considered for employment:
Expansive work experience in Information Technology and project management.
Ability to bridge technology and business goals to provide productive solutions.
Broad knowledge of all information technology disciplines and general business theory.
Thorough knowledge of the organization and management of the state agency’s operations.
Considerable knowledge of the organization and management of state government.
Ability to negotiate complex and large-sum agreements with other agencies, divisions, and outside vendors.
Effective communication skills.
Ability to frame issues based on the policy implications associated with managing what is otherwise a very technical discipline.
Ability to delegate work, set clear direction, and manage workflow.
Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefits package for full-time employees which includes:
Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
Deferred compensation 457B account (similar to 401k plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
150 hours of paid new parent leave
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.
If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected] .
The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.
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