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Country:

United States of America

Location:

CAI23: Carrier-Indianapolis, IN 7310 W Morris St, Indianapolis, IN, 46231 USA

Carrier Global Corporation, a global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About this role:

The Technical Training Center Manager will manage the Residential HVAC Technical Training Center as well as research, plan, and develop the curriculum in support of the HVAC Technical Training Center.

Key Responsibilities:

• Overall roadmap development, curriculum design, and management of the technical training center and related programs.

• Management of the day-to-day operations of the training facility and instructors, including KPI measurement and tracking of effectiveness.

• Establishing a path of implementation and growth for content throughout a two-step distribution channel.

• Budget accountability.

• Motivate and partner cross-functionally to achieve business goals.

• Recruit, hire, retain and develop technical training talent to successfully drive a high level of training performance and excellence.

Required Qualifications:

• High School Diploma

• 10 + years of Training and/or HVAC experience

Preferred Qualifications:

• Personnel management experience

• Project management experience

• Previous instructional design experience preferred

• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)

• Excellent customer service skills with a high attention to detail

• Aptitude to work independently as well as part of a team

• Ability to develop and document standardized processes.

• Current knowledge of training and development best-practices as well as adult learning principles

• Knowledge of both classroom and virtual content delivery methods and development requirements.

• Advanced knowledge of Residential HVAC equipment and functions

• Knowledge of hands-on training delivery methods and development requirements.

• Experience coordinating product-related trainings, including content specific to new features, installation, service, and simulating troubleshooting activities in a hands-on environment

• Experience developing technical HVAC training courses for various levels (beginners, intermediate and advanced)

• Ability to listen to variety of end-user requirements, identify trends in feedback, and outline plan to address user needs.

• Ability to manage relationships with variety of subject matter experts to create partnerships in content development

• Ability to lead vendor partnerships to ensure that project requirements are met and delivered on time.

• Ability to review and evaluate content and delivery from the learner perspective to determine needed improvements.

• Experience delivering classroom and hands-on training.

• Strong communication skills, both verbal and written, are required

• Prioritize workload based on department requirements and customer needs

• Expertise in managing multiple projects with competing priorities

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RSRCAR

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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