Job Information
Interlochen Center for the Arts Director of Lodging (Year-Round) in Interlochen, Michigan
At Interlochen, we celebrate creativity, individuality, and collaboration, all within a vibrant community dedicated to advancing the arts. We offer a dynamic environment that encourages artistic risk-taking, nurtures talent, and fosters interdisciplinary connections. By joining our team, you become part of a tradition that balances innovation with heritage, supporting the artistic journeys of students, faculty, and staff as they strive for excellence. Come be a part of our mission to elevate the arts and inspire future generations.
Position Summary:
The Director of Lodging will serve as a strategic leader, advisor, and partner to the AVP Hospitality & Retail. Helping to operationalize and sustain the values and vision of Interlochen through hospitality and guest services. This role will oversee lodging including but not limited to the Stone Hotel and long-term housing, the switchboard and all other areas as directed by the AVP Hospitality & Retail.
Essential Duties and Responsibilities:
Provides fiscal management and sound business decisions for all switchboard, employee housing, lodging activities and housekeeping operations.
Provides direct management oversight to the switchboard, employee housing, lodging activities and housekeeping operations.
Strategizes, identifies, creates, and executes new lines of revenue that relate to the switchboard, employee housing, lodging activities and housekeeping operations.
Initiates planning and executes projects as they directly relate to the improvement of the switchboard, employee housing, lodging activities and housekeeping operations.
Identifies and executes annual strategic plans for the switchboard, employee housing, lodging activities and housekeeping operations.
Explores, proposes, and develops public and private partnerships in support of Interlochen Center for the Arts, especially related to lodging.
Implements industry best practices in group and conference management.
Develops new, beneficial relationships with outside vendors while leveraging relationships with current vendors to achieve the highest results.
Makes customer service decisions based on safety, integrity, and overall impact for the switchboard, employee housing, lodging activities and housekeeping operations.
Proactively develops and maintains professional working relationships with all Interlochen Center for the Arts and Academic directors, their administrative support teams, and supervisors in order to cohesively achieve goals.
Builds, energizes, and leads an engaged, high performing team and engages and motivates cross-functional teams across the organization to meet customer experience objectives.
Develops operational processes and protocol for the switchboard, employee housing, and lodging activities that ultimately deliver an excepti