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ServiceNow Administrator

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular-Long Term Assignment

Percentage of Travel Required: Up to 10%

Type of Travel: Local

Are you interested in continuing your career in Europe in a mission focused environment? CACI has established and upcoming positions throughout the European theater supporting multiple customers for the Department of Defense. We are looking for experienced, innovative and motivated IT Specialists to support enablement of AFRICOM, USARAF, and CJTF-HOA’s mission objectives.

What You’ll Get to Do:

Become part of a solution-oriented team designing and implementing ServiceNow based products in a dynamic environment. Contribute to the overall success of an Enterprise ServiceNow implementation by providing technical consultation, receiving requirements, developing and deploying solutions across a wide variety of directorate level organizations using ServiceNow’s Implementation Methodology (SIM). Solve the Common Services Data Model (CSDM) challenge through guiding stakeholder understanding and expectations of the IT Services lifecycle while encouraging Now platform use through outreach and training.

More About the Role:

• Design service catalog items in accordance with customer requirements.

• Publish and maintain service catalog items.

• Create and maintain service portal pages and content.

• Manage customer experiences via portals, pages, and items.

• Manage user experiences within the Now platform via homepages, dashboards, and workflows.

• Create and maintain application and technical services.

• Manage core foundation data, tables & columns, and configuration item (CI) classes.

• Create and maintain CI relationship data.

• Accurately create, test, and manage update sets in a high paced environment.

• Use best business practices to configure tables, forms, and workflows.

• Consult on creation and modification of business processes based on knowledge of the Now platform.

You’ll Bring These Qualifications:

• Currently hold an adjudicated Secret Clearance and be able to maintain.

• BA/BS + three years of experience, with at least two ServiceNow ITSM, ITOM, ITBM and/or SAM (four additional years of direct experience for a total of seven-plus may be substituted for degree requirement).

• Or TESA Requirement: BA/BS +3 years recent specialized or AA/AS + 5 years recent specialized or a major cert + 7 years recent specialized or 9 years of recent specialized experience.

• Experience with JavaScript and Angular scripting.

• Certifications in ITIL Foundations, ServiceNow Fundamentals, CMDB Fundamentals, ITSM Implementer, and CSM Implementer.

These Qualifications Would be Nice to Have:

• ITIL Release, Control, and Validation

• ServiceNow Certified System Administrator

• HTML/CSS experience

• SOAP and REST API experience

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits)

The proposed salary range for this position is:

$75,200 - 158,100 USD