Job Information
The John Fornetti Dental Center Guest Services Partner - Front Office Receptionist in Iron Mountain, Michigan
Position Summary: It all begins with YOU! You are the first point-of-contact for our patients, crucial to our mission of delivering them an extraordinary experience. This engaging, active position encompasses a variety of administrative tasks while creating a warm, friendly atmosphere for our patients to feel welcome and at ease. Patients will rely upon you as the critical link to their dental health provider, and our clinical team will rely upon you to manage treatment follow-up, ensuring timely fulfillment of patients' needs.
Benefits & Rewards
- Health Insurance & In-House Dental Care Program (FT only)
- Paid Vacation & Sick Time, Shift Differential
- 401(k) Contributions (FT only)
- Sign-On & Referral Bonus
- Flexible Scheduling; no weekends or holidays
- Incentives & Career Growth Opportunities
Position Specifics & Requirements
- Full-Time (32+ hours/week) or Part-Time (<32 hours/week), on-site in Iron Mountain
- Phone Certification, OSHA / CPR Knowledge, HIPAA Confidentiality Standards (In-House Training)
- Work both independently and collaboratively with team members
- Maintain dependable and punctual attendance in accordance with schedule
- Handle multiple tasks, project assignments and deadlines efficiently and effectively
- Adhere to all operations' best practices, adapting to new technologies and processes as developed
Essential Position Responsibilities & Duties
- Check-in: Greet patients in a cheerful and professional manner; update and maintain patient records; provide appropriate and necessary forms upon arrival; offer refreshments.
- Reception Status & Updates: Monitor reception area for neatness, cleanliness; freshen literature, refreshment supply; prepare muffins; monitor day's schedule to advise clinical team of patients' arrival, delay or cancellation.
- Communications: Answer telephone and incoming emails to schedule appointments; collect and file documentation (both paper and electronic); draft correspondence, respond to patient and third-party requests; prepare and submit necessary forms for obtaining medical records, medication requests.
- New Patient Experience: Provide tour of facility, review practice history, complete paperwork including patient-specific smile evaluation.
- Finance Advisor: Collect payment for treatment; process financial commitments for upcoming procedures; maintain petty cash; prepare bank deposits.
- Operations Assistant: Other responsibilities and duties as they are assigned.
Who We Are: Our office is "guest-centric", committed to remarkable patient satisfaction. We live and work by a set of core values including having gratitude and vitality, being honest and positive, embodying stewardship and genuine compassion. Our team is full of gardeners, hikers, readers, bakers, artists, animal-lovers; we are family people, fun people, happy people. It's not "just a job" to us. We fulfill our purpose every day by providing relief to those living in pain, fear or low self-confidence. "Smiles are what we are all about"; that's both our passion and why we do what we do every day.