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Service and Solution Delivery - Resource Planning

You are responsible for

• Making long and short-term decisions to deliver service whilst balancing conflicting demands in the area of business obligations and customer demand

• Creating a resourcing plan and service order fulfillment schedule to deliver on commitments and have an optimized resource allocation across service engineers and service parts.

• Receiving, monitoring, developing and dispatching service orders for service engineers and resources

• Acting as the single person of contact for exception and escalation of service orders for customers, consumers and service engineers (internal / external) in a professional matter (analysis, registration, communication and timely escalation)

• Creating, communicating and confirming customer maintenance plan(s) for preventive maintenance aligned with contract and maintenance requirements

• Forecasting, planning, analyzing, and monitoring service execution for workforce utilization and preventive maintenance.

• Resource Planners create medium to long term planning including such as Field Change Order, Preventative Maintenace, Installation, Training Plan and schedules for all operational service resources whilst making decisions to communicate and deliver service. Resource Planners handle exception management, and balance continuously conflicting demands in the area of business obligations, resource availabilities and customer demand.

You are a part of

Global Business Services (GBS) Center in Istanbul, where we centralize our transactional processes. We bring together supporting roles within Services & Solutions Delivery, Supply Chain and other, enabling you to have a career in an international, cross-functional environment.

In Services & Solutions Delivery, formerly known as Customer Service – the most multi-language department in GBS, you will have an opportunity to work with colleagues in various languages on multinational projects, where honest, professional, friendly atmosphere and sense of humor shape our culture.

To succeed in this role, you’ll need a customer-first attitude and the following

• University Degree, preferably in engineering,

• Fluency in English both verbal and written

• Preferably experience in Supply Chain Management or Customer Services,

• Experience with Microsoft Windows and Office Software (Excel, Power Point, Word)

• Experience with case management systems and related tools.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.