Job Information
Alight HRFS Analyst - Virtual R-28885 Jackson in Jackson, Mississippi
This position is for an HRFS Analyst -- Virtual,
with a company location in Jackson, MS.
Summary: Responsible for the day to day productivity across their assigned clients, which can include multiple service locations and platforms. Responsible for ensuring timely execution of ongoing client deliverables, as well as developing solutions to complex problems across their assigned clients. Serve as the primary operations escalation point, internally and externally, along with the Domain Process Lead or Operations Services Manager. Will also be responsible for coaching of junior colleagues, contractors and vendors as appropriate.
Duties and Responsibilities Include: Act as subject matter expert and execute assigned deliverables for clients in aligned focus area (ie: Payroll, HCM, and Talent); Monitor the workload across aligned operations ensuring business as usual and projects are delivered to required deadlines with quality. Actively monitor operational health by testing and ensure processing checklist/SOP is followed; Provide case management oversight and adherence to turn-around times; Create, manage and execute on required recovery plans and Root Cause Analysis documentation, as necessary; Conduct applicable risk-based auditing to ensure consistent and accurate results; Ensure appropriate evidence is provided/documented for SOC Control tasks; Drive overall quality control as well as support and identify opportunity for process optimization and automation; Support the Operations Service Manager (OSM), Client Service Manager (CSM) and/or Delivery Executive in consultative best practice conversations with the client(s); Participate in domain specific Change Request requirements sessions, resource estimation exercises, and internally initiated projects; Coordinate testing and develop complex reports; Partner with Client Service Manager and/or Service Delivery Manager to mitigate financial impacts of Errors and Omissions (E&Os); Adhere to Operating System guidelines and supporting POV and industry best practices; Own initial day- to- day client escalations, Communicate escalations to the CSM, Delivery Executive, Operations Services Manager (OSM), Process Lead and client, as appropriate, for awareness and management of further escalation; Support effective cost management practices and suggest operational improvements.
Requirements and Qualifications Include: PS knowledge; Prior WFA experience in PS; Payroll knowledge a plus; Excellent written and verbal communication skills; Advanced Excel skills, AQT/other sequel reporting experience a plus; Experience working with virtual teams globally; Analytical and ability to problem solve.
An Equal Employment Opportunity