Job Information
Motorola Solutions NOC Technical Support Specialist - R45352 in Jackson, Mississippi
This is a job for a NOC Technical Support Specialist position with a company located in Jackson, MS.
Job Summary: The work we do here matters.Department OverviewThe Network and Security Operations (NSOC) team delivers technical support for call handling and emergency management solutions deployed within the public safety sector. We are a 24X7, 365 Day a year operation with multiple shifts to properly support our customers.
Duties: Under general supervision, this position will perform duties focused upon network/systems infrastructure, general troubleshooting, and outage reporting. Primary responsibilities include but are not limited to network monitoring and management, recording and resolving customer issues in a timely manner utilizing the provided software tool sets. Typical solutions being supported include Windows Desktops, Windows Servers, Linux Servers, Out of Band Management Solutions (modems), and networking devices (switches, routers and firewalls).
Qualifications: 1+ years of technical support experience in a customer-facing IT service organization. Microsoft Windows OS (operating systems) support experience. Remote or virtual machine support experience a plus. Network fault monitoring dashboard experience. Experience with endpoint administration for security, patch, or backup management. Use of ServiceNow or Remedy for case and incident management. Exceptional written and verbal communication skills. Ability to remain level-headed and professional at all times.
Basic Requirements: Minimum of a high school diploma. 1+ year of experience in Customer Service, Call Center, or Operations support.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Benefits include: Incentive Bonus Plans. Medical, Dental, Vision benefits. 401K with Company Match. 9 Paid Holidays. Generous PaidTime Off Packages. Employee Stock Purchase Plan. Paid Parental & Family Leave.
EEO Statement
Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.