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The Opportunity:

The Sr. Coordinator, Customer Service - Preprint, is responsible for managing customer requirements as they relate to High Graphic Print applications on achor accounts. They are the main contact between sales, the end customer, converting facility and high graphic print facility.

The SCCS will help determine the best graphic application as it relates to customer needs along with planning, forecasting, inventory analysis and reporting. In this role they will also work and troubleshoot with internal print teams to ensure full customer satisfaction.

The SCCS will oversee the account needs, matched with WestRock capabilities to focus on customer satisfaction and the business unit bottom line results.

How you will impact WestRock

• Functioning as a mentor for the AC role

• Handle inventory-based accounts in addition to make and deliver accounts

• Serving as the back-up for the Pre-pricing Specialist role when needed

• Experience in printing or packaging is a must

• Strong written and oral communication skills required

• Project management, problem solving, and analytical skills

• Excellent organizational & time management skills - ability to be proactive, set and acknowledge priorities

• Ability to multitask and complete tasks timely, efficiently and accurately

• Attention to detail

• Self-starter/takes initiative

• Ability to train and relay information to others in a manner that promotes learning and understanding

• Ability to resolve conflicts, promote and develop teamwork

• Ability to operate with the customer and WestRock’s best interest in mind

• Serve as advocate and point of contact between our end customer,converting customer, and internal graphics teams

• Visit key customer locations to enhance ongoing business relationships as needed

• Responsible for collaborating with team members and management to develop creative corrective actions / solutions to customer issues or gaps in process to improve quality and accelerate speed to market

• Perform other duties as assigned and assist anywhere needed

What you need to succeed:

• Minimum five years Account Coordinator experience

• Minimum Vocational or Associates Degree is required. Bachelors degree is preferred

• Experience in customer service and managing employees is required

• A proactive disposition and ability to prioritize is essential

• Computer experience and knowledge of Windows applications & Microsoft Office (Excel is a must)

• Ability to work with cost systems and estimating reports

WestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.

WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.