Cerner Support Team Lead at Capital Region Medical Center in Jefferson City, Missouri
Support Team Lead at Capital Region Medical Center
As a Support Team Lead you will manage associates responsible for performing solution-related service request investigation, incident resolution, and application maintenance. You will direct the day-to-day operations of associates assigned to perform solution-related service request investigation, incident resolution, application maintenance, and monitor production support ticket queues. Your responsibilities will include managing the creation and maintenance of knowledge databases to support business processes to deliver more efficient problem identification and resolution as well as analyze incoming ticket data and see opportunities to balance resources, improve processes and increase productivity. You will also identify client and solution delivery satisfaction issues, manage client expectations, and develop plans to exceed client expectations.
Your people management responsibilities will include managing routine associate situations, directing the work efforts and results of a team of associates, develop team goals and manage them for results. You will develop associates through coaching performance, completing performance reviews, goal setting and development planning. Finally, you will be responsible for promoting diversity and create a respectful work environment.
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Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.
Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.
Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
EEO is the Law (English) at https://www.cerner.com/-/media/FF88D3155CB245EB98BA1DB8F934E3E5.ashx
E-Verify Participation (English) at https://www.cerner.com/-/media/88648CD9668E49FBA6EB9C11FAA1634F.ashx
Right to Work (English) at https://www.cerner.com/-/media/E1CD6BEF8082430E882E5CD9D5165A86.ashx
EEO is the Law (Spanish) at https://www.cerner.com/-/media/801186E054394473A0E1380768F3FE47.ashx
E-Verify Participation (Spanish) at https://www.cerner.com/-/media/88648CD9668E49FBA6EB9C11FAA1634F.ashx
Right to Work (Spanish) at https://www.cerner.com/-/media/96E03778704E4492B394F95521A0B7E8.ashx
Bachelor’s degree in Information Systems, Computer Science, Engineering, Computer Information Systems, Management Information Systems, Business Administration, related field or equivalent relevant work experience
At least 3 years of technical support work experience
- At least 1 year of people management work experience
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