Job Information
The Johnny Rockets Group, Inc General Manager in JR650 - National Harbor, United States
As a General Manager, you will be responsible for the Restaurant’s sales and profitability results through effective people and performance management.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Achieve restaurant unit financial plan, including P&L and inventory management.
Model superior Guest service skills for all staff to follow.
Manage the team to ensure that not only is their job performed properly, but also they are managed in a positive manner that results in a great guest experience.
Build Guest loyalty to ensure repeat guests.
Drive profitability of the restaurant through positive management of food and labor.
Ensure all people and profit systems are utilized on a consistent basis.
Handle Guest concerns “right here and now.” Each Guest transaction must be handled in a way that spreads Johnny Rockets’ reputation in a positive manner.
Ensure the Guest Promise is being followed by every crew member on every shift.
Evaluate the local market to come up with Local Store Marketing/Communications plans to support restaurant sales growth.
Maintain a positive and upbeat attitude toward Guests and team members. This is a service position meaning that you always service either an internal or external customer.
SUPERVISORY RESPONSIBILITIES:
Manage subordinate supervisors who supervise up to 20 team members (shift size varies). Responsible for the overall development and evaluation of team members.
Constantly scout and hire great talent; continuously recognize and develop this talent.
Onboarding and training of newly hired team members.
Handle all employee relations issues including discipline and documentation.