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Cultural Guardian

Job Locations

US-AK-Juneau

ID

2024-13220

Category

Hospitality/Tourism

Position Type

Seasonal

Overview

As the only aerial tramway in Southeast Alaska, guests at the Goldbelt Tram are invited to soar to new heights in scenic adventure aboard Juneau's top attraction. We offer locals and visitors an opportunity to experience breathtaking Alaska scenery, explore the miles of trails atop Mount Roberts, and learn more about Alaska Native culture.

Seasonal Employees are eligible for the Seasonal Sign-on Bonus and Layoff Employee Bonus Plan ("Plans") is designed to provide an effective means to motivate and compensate eligible seasonal employees during the term of their assignment. However, Goldbelt, Inc. may, in certain limited circumstances, grant discretionary performance bonuses outside of this program, in the sole discretion of the Company.

Goldbelt, Inc. hopes that by providing short-term incentive compensation, this will motivate and increase the retention rate among its employees which in turn will enhance Goldbelt Inc.'s long-term value.

SUMMARY

This position will help all Tramway employees develop an understanding of the Lingit way-of-life. Learn correct use of the Lingit language, to mentor employees using traditional tribal values and to be a leading ambassador to GT guests. This position will supervise and train the theater staff and other tramway staff if requested by respective departmental managers.

Starting Wage: $16.00-DOE

Responsibilities

JOB DUTIES

• Mentor fellow GT theater hosts and employees on the appropriate pronunciation and use of the Lingit language for introductions and when interacting with guests.
• Participates in maintaining an excellent customer service level to all guests, meets and greets potential guests, provides correct tour and visitor information and assistance to guests throughout all tramway facilities.
• Gives guidance to staff regarding the practices and techniques of providing excellent customer service, especially with regard to traditional tribal values.
• Assists staff as needed, primarily in guest services, retail sales, and restaurant areas by promoting retail sales with guests, theater hosting, and speaking with guests.
• Participates/attends weekly Manager's Meetings; considered a part of the GT management team.
• Supervise and train the theater staff.
• Performs other incidental and related duties as required and assigned.

Qualifications

NECESSARY SKILLS AND KNOWLEDGE

• Knowledge of the Lingit social structure and society with ability to teach employees.
• Excellent interpersonal communication and customer service skills.
• Skill in establishing and maintaining cooperative working relationships with other employees.
• Skill in operating personal computer utilizing a variety of computer software.
• Working knowledge/familiarity of tram operations systems.
• Ability to meet time and attendance requirements.
• Ability to work all different shifts including holidays and weekends.
• Ability to attend all scheduled meetings, orientations and training.
• Ability to handle stress under pressure.
• Ability to provide quality customer service.
• Skill and ability to work directly with the public, providing information and assistance on a daily basis.
• Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc.

MINIMUM QUALIFICATIONS (education, experience, skills)

• Demonstrated experience as a good role model of Lingit traditions, with the commun cation skills to teach Tram employees traditional tribal values; AND
• Ability to successfully pass a background check; AND
• Drug testing may be required.

PREFERRED QUALIFICATIONS (education, experience, skills)

• High school diploma or equivalent.
• Current CPR and first aid certificates; prior Tramway Operations experience.
• Fluent Lingit language speaker.

Goldbelt Inc. and its subsidiaries are equal opportunity employers. We recruit, employ, train, compensate, and promote without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.