State Street Operations Client Service - Associate 2 in Kansas City, Missouri
Online support for various client-facing applications, set up, training, resolving data integrity issues, assisting with new product rollouts.
Production of client-customized reporting; collection of data and production of customer report cards
Identify and resolve work processing issues. Make suggestions to streamline operations.
Monitor day-to-day service delivery of Business Unit Shared Service and Centers of Excellence for assigned accounts.
Respond in a timely manner to inquiries from Process Delivery, Business Unit Shared Services and Business Unit Client Service.
Assist with compliance/fiduciary reviews and audits.
Identify and implement consistent operational best practices.
Build and maintain strong client and inter-departmental relationships.
Provide timely and accurate customized client reporting.
Train and develop new staff. Complete performance appraisals.
Validate, approve and distribute (as necessary) monthly invoices (bills).
Elevates unresolved issues/problems to Officer/AVP
During the course of normal day to day operation, be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.
Other duties as assigned.
Posted 11 Days Ago
- Full time