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Job Description

As a member of the Support organization, you will resolve customer inquiries via phone and electronic means. Your focus is to provide level three support including problem resolution within published goals using the Knowledge Base to resolve issues. Calls are generally more complex application problems or requests to resolve problems if the system is “down” which relies on analytical and technical skills.

We encourage candidates from all backgrounds to apply. We require applicants to be efficient in SQL.

Career Level -

Career Level -

Responsibilities

In this position, you will offer guidance and real-time resolution for a diverse variety of technical and non-technical customer issues. This includes addressing concerns related to product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting, and product availability. Serving as a key technical contact for both clients and staff, your responsibilities will extend to training and mentor. You will manage open service requests, implementing fixes (such as writing SQL scripts), analyzing hardware or software problems, and detailing cases for critical issue in the tracking system. The work involves a moderate level of difficulty and requires some judgment. Support may be delivered through electronic channels (web, email, etc.) or over the phone. There may be occasions when the position works in a call center environment. Additionally, you will be the primary contact for new customers, introducing and educating them about Oracle. This role also presents the opportunity to acquire knowledge in specific product areas within our core technologies and/or applications.

We require candidates to be efficient in SQL.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer