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426200BR

Auto req ID:

426200BR

Company:

John Deere

Job Code:

Agriculture Agriculture

Job Description:

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Manages service operations within the dealership to maximize return on investment and optimizes Service Department processes to ensure customer satisfaction. Grows service labor sales and controls expenses.

Job Duties:

Develops, communicates, and monitors Service Department processes to ensure customer satisfaction

Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives

Executes Service Department marketing plan and monitors monthly to achieve departmental goals

Coordinates customer clinics, field days, and related promotional events

Submits service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit

Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge

Reviews work orders for completeness and accuracy prior to customer billing

Ensures all departmental tools, equipment, and vehicles are in good working order

Manages recruiting, staffing and employee development activities for employees reporting to this position

And other duties as assigned

Position Title:

Service Manager - Kenedy, TX

Job Category:

Management

Minimum Education Required:

High School/GED

Certificates/Security Clearances/Other:

City*:

Kenedy

Additional Qualifications/Responsibilities:

Qualifications/Requirements:

3+ years experience in Service Department operations

Ability to use Microsoft Office and the internet

Ability to write and speak effectively to individuals and groups

Familiar with John Deere and competitive products

Basic understanding of financial principles relative to Service Department operations

Ability to analyze and interpret internal reports

Ability to work extended hours and weekends

Excellent customer service skills

High School Diploma or equivalent experience

Valid Driver's License with a clean driving record

State*:

Texas