Job Information
Ketchikan Indian Community Clinical Case Manager in Ketchikan, Alaska
General Information
Job Title: Clinical Case Manager
Date Posted: 04/30/2024
Location: Behavioral Health
Compensation and Hours
Minimum Salary: $23.88/Hour
Maximum Salary: $35.82/Hour
Type of Job: Full Time
Hours per Week: 40
Benefits: Health/Dental/Vision/401K
Anticipated Job Duration: Year Round
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Job Description
Indian Preference: Consistent with Public Law 93-638 and other federal laws recognizing the inherent right of the Tribe to exercise Indian Preference.
Purpose
Ketchikan Indian Community (KIC) job descriptions are a management tool to help organize duties and provide employees with the employer’s expectations with regard to a specific job classification. The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is a reasonable assignment for the position. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
Job Summary
The Clinical Case Manager ensures adequate and focused treatment services for Tribal beneficiaries. Provides intake, screening and substance abuse assessments in conjunction with treatment planning and discharge planning.
Maintains consistent and professional documentation standards, Provides a range of casework, counseling, crisis intervention, consultative services, and utilizes independent judgement in client related matters. This position is responsible for the delivery of professional substance abuse treatment and referral services to Native and Indian clients
ESSENTIAL JOB FUNCTIONS
Performs a variety of casework activities including screening, intake and assessment, treatment planning and discharge planning. Work includes a regular caseload, walk-in clients, home visits, telephone conferences; with individuals and families involving counseling in marital problems, parent/child relationships, alcohol and drug-related problems, grief, sexual identity, self-worth problems, batterers, survivors, crisis situations, and related social, emotional, and psychological problems. Makes and receives referrals from other local agencies; establish rapport and cooperative working relationship with other programs and agencies. Provides advocate services for clients in obtaining services from public agencies, lawyers, schools, or others concerned with the client.
Administrative duties include writing reports, and overseeing referrals to outside agencies and programs. Assignments are performed with considerable independence and are reviewed by the Clinical Supervisor and Substance Abuse Program Manager through staffing, monthly reports, and quarterly reviews for effectiveness reflected in ongoing or completed casework.
Attends meetings, conferences and workshops in order to more effectively assist clients.
Performs other duties as required and assigned.
KIC COMPETENCIES
Cultural Competency: To be respectful and responsive (https://www.samhsa.gov/capt/applying-strategic-prevention-framework/cultural-competence/cultural-competence-spf#be-respectful-and-responsive) to the health beliefs, practices, and cultural and linguistic needs of KIC Tribal Members. Developing cultural competence is an evolving, dynamic process that takes time and occurs along a continuum (https://www.samhsa.gov/capt/applying-strategic-prevention-framework/cultural-competence/cultural-competence-spf#cultural-competence-continuum) .
Commitment: To serve Tribal Members and set a high standard for yourself in your performance; strive for results and success; convey a sense of urgency and bring issues to closure; and stay persistent despite obstacles and opposition.
Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, and monitor the needs of both internal and external customers, always talk and act with customers in mind; and recognize working colleagues as customers.
Effective Communication: Ensure important information is passed to those who need to know; convey necessary information with respect, clearly and effectively orally or in writing
Responsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work.
Knowledge, Skills, and Abilities Requirements
Knowledge of state and federal guidelines for clinical “best practice” techniques;
Knowledge of social problems experienced by Alaska Natives and American Indians;
Knowledge of culturally relevant counseling techniques and ceremonies;
Knowledge and ability to carry out federal confidentiality rules for clients seeking substance abuse services;
Knowledge of other social services available within the community and across the state;
Ability to provide substance abuse assessments with ASAM levels of care recommendations;
Ability to provide substance abuse treatment services in a clinical and community-based setting;
Ability to exercise mature judgment in evaluating specific situations and recommending solutions;
Ability to listen, observes, and records a variety of information and situations;
Ability to establish and maintain effective working relations with clients, peers, public and private agencies, Tribal members, and the general public;
Ability to carry out rules of Health Insurance Portability and Accountability Act (HIPPAA), which protects patient rights;
Ability to advocate for and link client to necessary outside services.
Physical Activities Include
Must be able to hear. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to use hands to finger, handle or operate objects tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch; and taste or smell. Each of the listed activities also requires standing, sitting, walking, bending, and stooping, climbing on stools and ladders, and routinely lifting and carrying items and boxes up to ten (10) pounds.
Writing by hand and using a personal computer. Long hours in front of computer screen. Traveling occasionally, to out-of-town meetings and functions.
License(s)
Possess current valid State of Alaska driver's license with a record acceptable to KIC’s Insurance carrier.
Working Conditions
Work is performed in a small office with limited storage, filing and workspace. People asking questions/directions frequently interrupt incumbent. Some work is performed in conference rooms and at photocopy/fax machine
WORKING ENVIRONMENT
The environment involves the usual risks and stress of an office environment within an ambulatory health care facility. The employee may be exposed to communicable diseases. Safety precautions for employees such as blood drawing for screening of various diseases such as hepatitis, required immunizations, etc. are necessary. The employee is occasionally subject to verbal abuse, threats, and physical violence from angry, hostile, or disgruntled patients and/or family members.
QUALIFICATIONS
Education
Bachelor degree in the human service field and experience working with adults with substance abuse and/or mental illness preferred but not required. Certification at a CDC I or II preferred.
Experience
Experience in development and continuity of a behavioral health/ social work component that includes: experience working the Alaska Native/American Indian communities; ability to effective resolve conflict and cope with crisis situations; strong and timely documentation and assessment skills; preferred one year working in a mental health and/or substance abuse clinical setting.
Progressive responsible administrative/management work that indicates ability to acquire the particular knowledge and skills needed to perform duties of this position.
Required Job Qualifications
Can you pass a drug test?
Are you 18 or older?
Do you have a pending charge or past conviction for DWI/DUI?
Do you have any pending charge(s) or past conviction(s) for possession of a controlled substance?
Has a driver's license, permit, or privilege ever been suspended or revoked?
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