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Job Description

• Supporting Issues - production lines going down (the things that make the mold) , reimaging, account lock outs, taking escalations from tier 1,

   - 15-20 tickets a day with various IT issues. Up to 40 tickets a day due to an outage

The pay rate for this role is between $85,000 - $90,000K - dependent on skillset.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Must Haves:

 - Ideally coming from a manufacturing background, if not then more knowledgeable on IT skillset.

 - How to troubleshoot network related issues - i.e. a line is down

 - Providing tier 2 network support and IT support - for plant and office

 - Understanding of ServiceNow ticketing system

 - Troubleshooting experience - remote into a computer or working on network access, etc.

   Networking remote tool: Bomgar

 - Manufacturing support - computer is down, can't access my email, can't access teams

 - Strong documentation and customer service skills - Tier 3 support experience

 - CCNA certified

 - VCP null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.