VetJobs - The Leading Military Job Board

Description:

Provide IT technical support on a variety of issues for typical office work as well as manufacturing plants. The individual would have limited supervision in day-to-day efforts, responding as necessary to immediate support requests while also identifying and implementing longer term projects. This position may resolve routine issues but is expected to engage, advise and assist other IT teams/Plant management on solution recommendations and/or implementations.

Skills:

Technical support, Troubleshooting, Windows 10, Desktop, Windows, Customer service, Active directory, Help desk, Support, Help desk support, Hardware, Office 365, ServiceNow

Top Skills Details:

Technical support, Troubleshooting, Windows 10,Desktop,Windows,Customer service, Active directory, Help desk

Additional Skills & Qualifications:

Would set candidates apart: Technical knowledge of plant related technology (label printers, handhelds, lift computers/scanners, etc.)

DUTIES AND RESPONSIBILITIES:

• Utilizes the Service Management tool to enter, track and maintain requests through completion

• Respond to phone, email, and in person requests for assistance

• Identifies and addresses trends in support issues and corrects the root cause.

• Interact with customers (internal and external) with a friendly and professional attitude, and work with them to improve department success

• Involved with projects throughout planning, design/ development activities, and execution. May lead small to medium initiatives such as rolling out software, acquisition team activities, plant wiring and remodels, etc.

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.