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KPMG ServiceNow Systems Administrator, Platform Operations - Remote in Knoxville, Tennessee

Business Title: ServiceNow Systems Administrator, Platform Operations - Remote

Requisition Number: 95827 - 83

Function: Business Support Services

Area of Interest:

State: TN

City: Knoxville


Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Manager, ServiceNow Systems Administrator, Platform Operations to join our Digital Nexus organization. This is a remote work opportunity.


  • Supporting project efforts including governance over the quality of implementation runbooks, the migration of code between ServiceNow instances and releases to production for scheduled project go-lives during evening change windows

  • Supporting the project team with troubleshooting of issues in non-Dev instances where an Admin level access is required

  • Building of mid-servers as needed to support new integrations between ServiceNow and other platforms as part of projects

  • As part of the broader Admin team, provide day to day technical administration that may include working on platform upgrades/functional updates, analyze log files, configure file changes, update installation and configuration documents, perform validation/testing and perform technical issue/problem resolution as level 3 support

  • Sharing an on-call support rotation as part of an operational team responsible for a critical business platform


  • Minimum five years of ServiceNow experience with diverse hands-on work experience administering in core platform support and development activities

  • Bachelor's degree from an accredited college/university or equivalent work experience

  • Certification in ServiceNow system administration is highly desirable; ITIL Foundation certified, or related experience preferred

  • Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service and teamwork

  • Experience managing and mentoring lesser experienced team members, being a positive influence and fostering strong teamwork and collaboration

  • US Citizenship is required

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link ( contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site). /

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