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As the leader in cloud-managed IT, Cisco Meraki connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customers can focus on what matters.

Our employees fuel the magic of the Meraki community. They have fostered an environment that empowers Merakians to challenge limits, embrace risks, and assist our customers in pursuing their missions.

Our guiding principles are rooted in our four core values: 'care deeply,' 'everybody in,' 'simplify everything,' and 'be brave.' These pillars have propelled us to the forefront of cloud-managed IT leadership and have played a pivotal role in shaping a more inclusive future for all.

Intern Program Overview:

Meraki Interns are key players within our teams, and our Network Support Interns lean into resolving cases that cover the entire Meraki product line, including wireless access points, security appliances, switches and Systems Manager applications, "just like our full-time engineers!". Through your contribution, you will enable our customers to do more things, more easily than ever before.

Our UK based paid Internship Programme runs for 12 weeks between June & August 2024, and will provide you with a steep learning curve within a fun & real-world working environment; resulting in a deeper understanding of networking, strong problem-solving skills and a proficiency in customer support.

Matched with a committed mentor, you'll be provided with feedback and guidance throughout the duration of the program. Mentors also help with introductions to other team members, induction of tools and processes, and provide a smooth integration into Meraki life.

Working full-time hours alongside our team, Interns become enthusiastic contributors of the Support team - and we look for inquisitive and passionate individuals who embrace tackling new tasks and are pro-active in helping their team.

Responsibilities

• Research and resolve issues reported by Meraki customers and partners

• Assist with lab testing work as needed for Meraki products

• Identify, reproduce and document bugs

• Complete a Network Project and present your work to your peers and leaders. If you have a project in mind? Let us know, and we'll help you to make it happen!

Qualifications

• You should be set to graduate in Spring 2025 and studying BSc or simular in Networking and Systems Administration, Computer Information Technology, Network Technologies, Computer Science, or a related subject area from a University/ College or Accredited Course - Sorry NOT accepting Masters Students

• Have a detailed understanding of networking principles, e.g. ability to explain the functions of and differences among the link, network, transport, and application layers.

• Exhibit an empathetic approach towards assisting customers: problem-deciphering / solving, explaining and resolution

• Be naturally resourceful, imaginative and creative whilst retaining excellent attention to detail

• Be able to interconnect with others: converse and convey through your excellent social skills

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

• Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.