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Description:

Summary

Elevated high above one of Kuala Lumpur’s most vibrant districts, Alila Bangsar combines modern, minimalist design with natural light, lush greenery and phenomenal views for a serene urban sanctuary.

We are looking for colleagues who have a passion for exceptional hotel service that is both intuitive and personal, and who best express that belief in an atmosphere of spontaneity and authenticity. At Alila Hotels, a Hyatt Hotels brand, we believe our guests select our properties because of our caring and attentive colleagues who are focused on providing efficient service and meaningful, surprisingly different experiences.

Job Description

1. Lead the department of Front Office by building a team and enhance their commitment to their work and the hotel.

2. Delegate appropriate responsibility to others based on their ability whilst ensuring they have sufficient authority and resources.

3. Achieve a record of success in recruiting, interviewing and hiring people.

4. Communicate the vision and brand personality to the team and ensure it is integrated in the department’s business practices.

5. Actively and successfully train people for current assignments and future growth.

6. Set and communicate high performance standards.

7. Recognize outstanding individual performance in the department and deal with substandard performance fairly, immediately and constructively.

8. Ensure all team members under your supervision are scheduled in accordance with business needs.

Qualifications:

Qualifications

Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel. · Well developed communication and customer relations skills

Primary Location: MY-10-Kuala Lumpur

Organization: Alila Bangsar Kuala Lumpur

Job Level: Full-time

Job: Front Office

Req ID: KUA002211

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.