VetJobs - The Leading Military Job Board

Job Description Summary

Fully proficient service professional, managing a complex customer service area through leadership and development of team (field engineers, biomedical technicians, field technicians). Creates an environment to achieve ultimate customer loyalty. Provides leadership in setting and achieving assigned goals in the profitable installation, maintenance, and repair of GEHC products, and the growth of the service contract base.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

tex

Job Description

Roles and Responsibilities:

Responsible for onsite technical support installation and preventive / corrective maintenance in customers' medical equipment. Drives customer satisfaction through service excellence.

Essential Responsibilities

• Technical support - installation and preventive / corrective maintenance in customers' medical equipment, maintaining all models of specific equipment of one or more modalities in the assigned area;

• Evaluate customer medical equipment issues and implement appropriate repairs;

• Verify and approve the operational quality of the equipment and / or system;

• Document all repair actions and submit reports/summaries according to schedule;

• Follow appropriate GE policies, procedures, hospital protocol, and completes necessary documentation;

• Maintain communications with customers as directed, to ensure resolution and proper follow-up, leading to strong customer relations and ongoing customer satisfaction;

• Work as a member of local team to provide efficient service delivery to all accounts within the assigned area;

• Develop strong customer relationships and serve as an interface between the customer and all GE Healthcare organizations, creating ""a One GEHC"" for the customer;

• Comply with the integrity and compliance guidelines as well as promote a safe working environment and ensure compliance with applicable EHS policies and procedures.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Complete all planned Quality and Compliance training within the defined deadlines.

• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

• Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner.

• Ensure all test equipment is tracked and 100% calibrated on time.

Qualifications/Requirements

• Technical degree in Electrical, Electronics, Mechatronics or correlated area by an accredited Educational Institution;

• Experience with maintenance and installation of medical equipment;

• Experience in customer relationship management and customer service;

• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner;

• Knowledge of the office package (Excel, Word, Power Point, Internet);

• Valid National Driver's License;

• Availability to travel 30% of the time;

• Planning and effective organization of work;

• High standards and quality of work.

Desired Characteristics

• Initiative, concentration and excellent communication skills, listening and establishing interpersonal relationships;

• Strong time management and organizational skills;

• Self-motivated

• Experience developing and maintaining good customer relations.

• Change agent and process oriented.

• Exhibit the mentality that customers determine our success.

• Operate with efficiency and sense of urgency

• Willingness to learn and adapt to changing environments.

• Ability to deliver results in an uncertain environment, ability to multitask and prioritize

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

#LI-ETEO

#LI-ONSITE

#LI-HYBRID