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S&P Global Sales Support Executive in Kuala Lumpur, Malaysia

S&P Global Corporate

The Position: Demand Management Analyst

Your Role:We invite you to apply for a dynamic pre-sale’s role in our Marketing organization. You are the conduit and first touch human between our prospects and our Account Executives, representing IHS Markit and its brand. This role is a fundamental role focusing on achieving our customer acquisition & revenue growth objectives and supporting the sales funnel. It’s an opportunity to get your foot in the door, jumpstart your sales career and become a contributing colleague of a high profile and high performing pre-sales team. If you are competitive and a go-getter, this position might be for you.

Responsibilities:

  • Engage in both inbound web inquiries and outbound pre-sales conversations on phone calls and live website chat

  • Hunting/prospecting through cold/warm calling and live chats to generate new sales leads and uncover new opportunities

  • Generate, qualify, nurture and handover lead by developing and driving effective calling/chat and selling strategies

  • Leverage product knowledge and sales best practices to achieve individual call and chat volume, quality appointment settings and lead targets

  • Maintain and expand our database of prospects

  • Prioritize and manage the lead queue volume effectively to maximize sales opportunities

  • Prequalify marketing and sales leads and support prospecting initiatives and marketing campaigns assigned

  • Successfully pursue new customers through outbound sales strategies

  • Assign qualified leads to appropriate Account Executives by capturing all relevant contact details and activities completely in Salesforce

  • Collaborate with Account Executives, lead owners and marketers to ensure lead/customer responsiveness

  • Leverage internal resources and sales/marketing systems to expand product knowledge and your lead qualification skills

  • Understand and acknowledge the customer journey and where and how we meet the prospect/customer in their personalized journey

  • Participate in staff and internal meetings and contribute to sales and marketing meeting on calling and live website chats to advance the sales cycle

Qualifications:

  • Speak, write and understand the English language

  • Excellent written and verbal communications skills

  • Capability of dealing with inquiries with a friendly, responsive, efficient and on brand manner

  • Knowledge of sales methods, best practices and experience

  • Results driven with a positive “can do” attitude with a proactive approach

  • Ability to work independently as well as in a team with a strong drive for sales results

  • Good problem solving, negotiation and sales skills

  • Ability to actively listen in order to prioritize and understand customer needs

  • Very good computer skills and a readiness to learn

  • Knowledge and experience working in Salesforce (CRM) and prior sales experience is a plus

  • Amenable to work in US/EMEA business hours

Grade (relevant for internal applicants only): 3

The Location: Penang or Kuala Lumpur, Malaysia

About Company Statement:

S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.


Equal Opportunity Employer:

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only:

The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

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