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In the Customer Success team, we are looking for people with a passion for delivering customer success. As a Cloud Solution Architect Manager, you will run a team who enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your leading technical team’s expertise, you will drive the team to ensure customers get value from their MS investments. Microsoft aspires to help our customers architect and deploy first class cloud infrastructure solutions in Azure by applying scalable best practices in the cloud with Cloud Adoption Framework (CAF) and Well-Architected Framework (WAF). Azure is the most comprehensive, innovative, and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption within the most important companies in the market.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• People Management

• Build and grow teams through talent management, diversity and inclusion, coaching, and career development. Inspire and foster a culture of customer-centricity and consumption, adoption and through collaboration with peers and extended teams. Develop a team that incorporates a mix of expertise across key workloads and lead them through changes using the Demonstrated Capability Framework

• Customer Centricity

• Lead your team to deliver positive Customer Satisfaction, and coach them to become trusted advisors to customers and partners, by leveraging Azure Infrastructure expertise to enable defined Customer Success Plan outcomes. Coach the team to provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.

• Be the cloud-consumption leader, owning the business and results. Vocal leader and customer champion with both local and corporate leadership to elevate cloud adoption issues and accelerate resolution.

• Business Impact

• Empower your team to win and accelerate application innovation projects to production, including guidance on architectural design, technical recommendations, blocker escalations and technical resource orchestration. Engage with the area’s most strategic customers as executive sponsor to accelerate digital transformation and help customers build microservices architectures with scalable databases to capture innovation. Accountability to ensure revenue and business metric are achieved.

• Lead your team to utilize “Well-Architected” framework, such as high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability. Partner with all required Microsoft stakeholders in the subsidiary to land and drive CSA role clarity, account coverage, project assignment and effective cross-team collaboration.

• Technical Leadership ​

• Foster a continuous self-learning culture and drive technical intensity, to enable customers to realize desired business outcomes, including innovation. Model impactful community engagement and coach team

Qualifications

Required/Minimum Qualifications

• 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.

• Technical Field Experience: 8+ years of experience in technical sales, engineering or consultative delivery

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture and/or consulting or equivalent experience

Additional/Prefered Qualifications

• Experience developing and motivating talent, including building a diverse team with capabilities needed to achieve current and future business objectives, creating an inclusive work environment, and providing ongoing coaching and feedback that helps direct reports develop their capabilities.

• Technical experience and knowledge in foundational security, foundational AI, architecture design.

• Technical understanding of cloud deployment scenarios and workloads and proven ability to map the customer’s needs to technical solutions.

• Operational excellence: experience applying principles, systems, tools, and strategic insights to sustainably improve key performance metrics (KPIs) and drive operational efficiencies.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .