Job Information
BASF Support Specialist LIMS in Kuala Lumpur, Malaysia
Support Specialist LIMS
LOCATION
COMPANY
JOB FIELD
JOB TYPE
JOB ID
LOCATION
COMPANY
JOB FIELD
JOB TYPE
JOB ID
Digital Hub Kuala Lumpur attracts, grows, and develops passionate people who will meaningfully impact the digital future of BASF. Come join us and be a part of our digitalization journey.
Join our Digital Laboratory Product Team and shape the future of digitalization in Research and Development (R&D).
Responsibilities and Key Outcome
You will be part of different DevOps teams that develop Laboratory Data Management Systems (LIMS) solutions for chemists and biologists in R&D and in close interaction with external suppliers
You support and advise our partners on complex IT application issues as well as on the digitization and automation of laboratory processes
You will actively participate in the support and maintenance of LIMS applications for our R&D partners and solution landscape
You provide support diagnosis and fixes via telephone and on-line remote access to LIMS systems as required as well as product training classes
You assist the implementation teams from time to time in setting up customer environments, rolling out of new application builds as well as support and conduct application testing
Requirements
Education
- Degree in Computer Science / Computer Engineering / Information Technology, or related discipline
Work
- At least 3 years of practical experience in the support of IT systems in the laboratory area; LIMS system in particular. Experience with other laboratory system(s) is a plus
Technical and Professional knowledge (Mandatory)
You have experience in support of LIMS system, and its implementation or upgrade project. Experience in LabVantage LIMS is preferred, but other LIMS background would qualify as well
You have experience in supporting laboratory instrument interface for simple and complex instruments (e.g. CDS systems)
You should be able to gather requirements from different lab owners and able to connect it to functionality of LabVantage LIMS
You should be able to offer modifications to the technical configuration and business process in order to achieve desired outcome of project/customer requirements
You have experience in Labeling and Reporting Tools (Preferably Jasper Report)
You have experience in Java, J2EE, Java script and web application development
You have experience in SQL/Oracle database (Queries, Procedures, Triggers, View creation, etc)
You have a good understanding of common Ticketing tools (e.g. JIRA, ServiceNow) and ITIL support process such as Request Fulfilment, Incident Management, Problem Management and Change Management
You proactively solve issues which are logged in the ticketing tool
You can assimilate and analyze information and provide solutions to a diverse range of queries
You are willing to adapt to changes to technology and learn new technology/application on demand
You are available during Weekend Patch activity, on demand
You document the issue and keep knowledge base updated
You update application document regularly and apply necessary changes
You value user satisfaction driven by excellent user experience
You feel comfortable talking to end users and empathizing with their needs
You have a growth mindset with a curiosity to learn and improve to foster a positive and energized culture
You are a team player with collaborative mindset, willing share knowledge across the team
You thrive working as part of a remote and global team
Your English communication skills, both spoken and written are very good
Additional skills (nice to have)
Good command of German language (written and spoken)
Experience with Wordpress in an administrative capacity
Familiarity with Webtrends, PowerBI and PowerApps
Good command of German language (written and spoken)
Experience with Wordpress in an administrative capacity
Familiarity with Webtrends, PowerBI and PowerApps
Good understanding of application server (e.g. JBoss); experience working with Linux or Windows-based software packages and tools.
Knowledge in the support of Microsoft and Linux OS client and server systems.
Knowledge in system interface with ERP systems such as SAP
Experience in managing end to end project delivery
Experience in process mapping, gap analysis and driving improvements
Knowledge of working in regulated environments (e.g., GLP, GMP, ISO)
As one of the world’s largest chemical companies, BASF is on a mission to create chemistry with a sustainable future. The Digital Hub Kuala Lumpur, alongside four other Digital Hubs across the globe, are part of the Global Digital Services team, which is the technology powerhouse driving our vision. As an integrated hub focused on digital growth and innovative business solutions, you will find many opportunities to create an impact here.
Whether you want to streamline processes with robotics automation, deep-dive into emerging technologies, or help tell the story of BASF – we have you covered. By investing in best-in-class tools and encouraging cross-functional collaboration, we empower our people to be curious and pursue any area of the business that interests them. The bottom line? We want you to bring your differences and spark positive evolutions in BASF.
Further informationBASF Digital Hub Kuala Lumpur (https://www.basf.com/my/en/careers/professionals/basf_digital_hub_kl.html)
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A unique total offer: you@BASF
At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more.
Auniquetotal offer: you@BASF
At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more.
Working at BASF: We connect to create chemistry
We are proud of strong history of innovation, which has helped make us who we are today – the world's leading chemical company. Every day, our global team of over 117,000 individuals work together to turn visions for sustainable solutions into reality by connecting with one another and sharing our knowledge.
The right people are crucial for our sustainable success. We aim to form the best team by bringing together people with unique backgrounds, experiences and points of view. Our differences make us stronger and more vibrant. And an open, creative and supportive work environment inspires us to achieve exceptional results.
About BASF
Find out what BASF has to offer as an employer and why you should join our team.
Your application
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Contact us
You have questions about your application or on how to apply in Europe? The BASF Talent Acquisition Europe team is glad to assist you.
Please note that we do not return paper applications including folders. Please submit copies only and no original documents.
For BASF, diversity is one of the essential keys to business success and the well-being of our employees. We promote an inclusive culture that accepts the diversity of people, experiences and capabilities. By embracing talents and abilities of all kinds, we aim to boost creativity and motivation, and enhance our teams’ performance.
Join the team and connect with more than 117,000 other minds.
Kuala Lumpur, 14, MY
BASF Asia-Pacific Service Centre Sdn. Bhd.
Information Technology & Services
Permanent
98320
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BASF
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