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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day– from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

Job Description

This position is accountable for Merchants, Commercial (Cardmember, Legal Entity, Small Business) and Consumers KYC processes for Australia, New Zealand, Hong Kong and Singapore markets.

The KYC team functions as a partner to ensure that the company remains compliant to the local markets’ AML/CFT regulations from a Control and Compliance perspective.

Responsibilities:

• Perform verification and screening activities from Amex global internal systems and repositories, globally approved 3rd-party systems and any valid public searches to complete KYC requirements.

• Ensure strict adherence to our Terms & Conditions, policies & procedures in relation to resolving customer requests to ensure customer information is up to date in our system

• Ensure consistent quality of service to customers through efficiency and quality standards while remaining compliant

• Perform & provide thorough analysis on KYC requirements and ensure all necessary approvals are obtained from Management or Compliance, and properly archived in internal repositories

• Assist in KYC-related queries from internal stakeholders (GMS, GCS, GCSG, MCO) and function as a vital partner with Business to ensure quality support are provided in a timely manner

• Take ownership of all KYC-related matters for customers with complex structures as a part of personal portfolio, on top of the day-to-day KYC reviews.

• Contact and follow up with customers to request for supporting documents & clarification via emails and outbound calls

• Able to translate complex KYC information to a variety of audiences (both internally and externally)

• Identify AML/CFT concerns while performing KYC review, and escalate them to Compliance/Management where necessary

• Process requests in an accurate and timely manner, meeting agreed turn-around deadlines

• Identify and execute process enhancement/improvement with the operating procedures and workflow

• Support action plans to maintain a positive and effective work environment

• Meet minimum requirement of metrics assigned by the business

Requirements:

• Strong knowledge of KYC/AML regulations or relevant experience will be an added advantage.

• Good communication skills in English (both written and spoken). Proficiency in Mandarin and Cantonese will be an added advantage.

• Analytical with strong attention to detail and problem-solving skills

• Committed to providing excellent customer experience while balancing quality in area of work

• Ability to work independently with minimal direct supervision

• Experience in external credit bureau reports will be an added advantage

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid or onsite arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Operations

Primary Location: Malaysia-SGR-Kuala Lumpur

Schedule Full-time

Req ID: 24006547