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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Go above and beyond at a company that sets the standard for customer-first service.

How will you make an impact in this role?

• Ensure strict adherence to our terms & conditions, policies & procedures in relation to updating information in our system

• Ensures consistent quality of service for our customers/merchant and stakeholders through efficiency and quality standards while remaining compliant

• Perform various other duties as assigned such as obtain approval, prepare monthly comprehensive reports and others

• Capacity Managements for multiple processes which involve case & email distribution, manual or bulk case upload in system on daily basis

• Attend team meetings and updates as required, maintaining prepared business schedules, plans and activities

• Developing and leveraging close relationships with business partners to enable successful delivery on operational goals.

• Meet minimum requirement of KPIs assigned by the business

• Process requests in an accurate and timely manner, meeting agreed turn-around deadlines

• Identifies areas of enhancement/improvement with the operating procedures and workflow

• Managing inventory for stakeholders

Minimum Qualifications

• A customer centric, can-do attitude and proactive to serve our customers and stakeholders

• Strong working experience with Microsoft Word, Excel, and PowerPoint

• Excellent technical, analytical, research skills and attention to details

• Good English verbal & written communication skills is required

• Strong data entry skills, efficient in speed of entry with high accuracy

• Ability to work under pressure and agile towards change

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid or onsite arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Administration

Primary Location: Malaysia-KUL-Kuala Lumpur

Schedule Full-time

Req ID: 24004456