Job Information
GUNDERSEN HEALTH SYSTEM Patient Attendant OB Clinic in LA CROSSE, Wisconsin
JOB REQUIREMENTS: Love + medicine is who we are, it\'s what we do, it\'s why people want to work here. If you\'re looking for a job to love, apply today. Schedule Weekly Hours:32 Be one of the first people to make a great impression on patients and families when they arrive at Gundersen! We are looking for caring people with a contagious smile to offer patient and families the love and support you would give your own families! What you will work: .8 FTE = 64 hours every 2 weeks Monday - Friday Day shift Primary location - OB/GYN, La Crosse Clinic What you will do: Demonstrate exceptional customer service, communication and friendlinessto all patients, families and staff Order and put away supplies General tidying of rooms, waiting rooms, hallways and lobby areas Delivering specimens to the lab Ordering laundry and putting it away What you get: An engaged team with a welcoming environment A top-rated retirement plan and healthcare benefits and much more! Flexible scheduling What you need: High School diploma or equivalent 1 year in a role that works with the publicJob Description: The Patient Attendant provides a warm and responsive greeting, and is knowledgeable in wayfinding, information, transporting, escorting patients and providing other personal assistance as needed throughout the hospital and clinic. Gundersen Health System has made a commitment to be a leader in providing exceptional care experiences. The Patient Experience Team models the highest level of service behavior and actively promotes and advocates for an outstanding patient experience culture. Major Responsibilities: 1. Demonstrates exceptional customer service and effective communication in greeting, directing, escorting and assisting patients, family members, and visitors. 2. Adheres to Gundersen Health System mission statement, policies, and confidentiality standards. Role models customer service standards. 3. Follows procedures to request help for patients and visitors in need of urgent assistance. 4. Responds to customer complaints/concerns/compliments using appropriate resources. 5. Facilitates check-in and check-out of people which may include visitors, patients, customers, company representatives or visiting clergy. 6. Physically assists patients in obtaining and using wheelchairs and escorts patients to departments while using proper body mechanics. 7. Maintains wheelchairs to ensure cleanliness, availability and safety for our patients\' use, and notifies housekeeping of wheelchairs that need repair or service. 8. Maintains a debris and clutter free entrance by alerting Environmental Services if entrances/restrooms need additional attention. 9. Demonstrates competency in a variety of clerical duties including computer skills, phone skills, and paging skills as necessary, adhering to the overhead paging guidelines. 10. Assists with data entry tracking of numbers, logging... For full info follow application link. EEO/AA/Veterans/Disabilities ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/9E7E82D902764CB8