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Randstad US mac support / associate systems engineer in la mirada, California

mac support / associate systems engineer.

  • la mirada , california

  • posted 9 days ago

job details

summary

  • $55,000 - $75,000 per year

  • permanent

  • bachelor degree

  • category computer and mathematical occupations

  • reference936170

job details

job summary:

Randstad Technologies is currently seeking motivated entry-level / Associate Support Engineers who are interested in joining our client's growing Systems Engineering team! If you bring experience supporting Service Desk in a Mac environment and have hands-on experience with JAMF and Jira, we'd love to tell you about this amazing PERMANENT opportunity with one of the best mission-driven companies in California!

This position will require onsite work as-needed but will mostly be remote

You'll be part of a team building and enabling academic providers across California and doing work that is truly transforming the community when it comes to accessible education. The partners our client has in their network include the California K-12 system, California Community Colleges, the California State University system, California's Public Libraries, the University of California System, Stanford, Caltech, USC, and the Naval Postgraduate School!

location: La Mirada, California

job type: Permanent

salary: $55,000 - 75,000 per year

work hours: 8am to 4pm

education: Bachelors

responsibilities:

The (Junior/Entry-level) Systems Engineer will be given the opportunity to learn from senior engineers and assist with the designs, builds, implements, and supports elegant systems and systems infrastructure solutions to advance organizational goals and objectives. The position provides you with the tools and resources to develop your skills and gain technical expertise, as well as escalation support, for all managed systems, infrastructure, and services.

Responsibilities:

  • Assist with handling all aspects of systems deployment projects with a focus on systems infrastructure, including initiating purchase requests, developing implementation plans, defining methods of procedure (MOP), and executing work

  • Participate in on-call rotation for escalation support of technical issues, supporting the 24x7x365 production environment

  • Develop life-cycle plans for building and scaling services, updating the systems infrastructure, and retiring legacy solutions

  • Develop and maintain technical documentation and procedures

  • Establish and recommend systems infrastructure policies and standards for the team and organization

  • Develop monitoring and trending systems to predict capacity issues within the systems infrastructure

  • Mentor junior team members, providing technical & procedural guidance, and cultivating a culture of knowledge transfer within the team

  • Track and work requests via ticketing system; perform triage and provide resolution for both internal and external customers

  • Deploy and support hardware and software for workstations and servers, including troubleshooting, component replacement, auxiliary/peripheral installation, and software installation

  • Audit and deploy OS, application security, and feature updates on equipment managed by Systems

  • Monitor performance, security, and availability of the server environment. Recommend improvements in technologies and practices to increase these metrics

  • Support the organization's hosted VoIP environment for local and remote users

  • Assist leadership in defining and enforcing organizational policies related to Systems and Tools

qualifications:

  • Experience level: Entry Level

  • Minimum 5 years of experience

  • Education: Bachelors

skills:

  • Linux (1 year of experience is preferred)

  • AWS (1 year of experience is preferred)

  • Service Desk/Helpdesk Support (5 years of experience is required)

  • Mac Support (2 years of experience is required)

  • JAMF (1 year of experience is required)

  • JIRA (1 year of experience is required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information

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