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Job Description

Job Description Job Title: Representative II

Salary Band: 2

Position Level: Associated

Job Location: Lagunilla, Heredia

Subordinates : No

General Purpose of the Position:

This position involves operational activities, execution in systems and/or routine processes. It may require training but does not require a high level of independent work, judgment, and/or decision-making. Representative who performs basic analysis work in the areas of accounting, finance, and customer service. Applies knowledge to synthesize information and draw conclusions based on the requirements requested

Main Responsibilities:

• Provides customer service by answering and resolving questions and issues; recommend different cases to the appropriate department or person for accurate resolution.

• Handles non-complex overdue accounts in accordance with established collection strategies. Documents customer contact regarding payment delays. Works as an ally with sales, customer service, taxes, order management, billing, and master data.

• Supports document processing and data management by researching and updating financial systems to resolve exceptions; ensures documents are processed according to policies and procedures; maintains data tracking records for metric, production, and compliance reporting; validates accuracy of supporting documentation used in exceptions; assigns revenues or expenses when processing documents; validates and records transactions in subsidiary ledgers; enters journal entries; compares data from various sources with recorded transactions for processing.

• Supplies to quality control by reviewing documentation to verify accuracy and compliance with procedures, adheres to legal and regulatory requirements to ensure compliance; notifies management of quality issues or concerns by identifying data trends and system and process problems, and addressing partners; shares process improvement suggestions; and performs quality checks on processed documents.

• Completes assigned work and priorities using policies, data, and resources; collaborates with managers, coworkers, internal customers, and others.

• Aligns with company policies, procedures, and ethical and integrity standards by implementing related action plans; using the open-door policy; and applying them in process execution.

• Maintains engagement and communication through phone, email, chat.

• Identifies optimization opportunities and continuous improvement of department-related processes to establish new strategies and apply the best strategies.

• Provides support and fulfills any other requests required by company needs.

Basic Requirements:

• Professional Technician or university bachelor's student in Accounting, Finance, or Administration.

• Confirmed expertise of 3 years, in the accounting/finance and/or customer service field.

• B2 level of English.

• MS Office: Word, Power Point, Outlook - Intermediate Excel.

• Expertise in at least one ERP system (Oracle, SAP, JDEdwards, and/or Mainframe).

Proficiencies:

• Compliance with our purpose of putting the customer first.

• Accepting accountability of results.

• Finding a better way to do things every day.

Thermo Fisher Scientific Inc. is an equal opportunity employer. We value diversity and are committed to crafting an encompassing environment for all employees. We believe that by accepting individual differences, we can drive innovation and achieve even greater success.

Don't miss this daring opportunity to join a leading global company and make a significant impact on our department.

Apply now and join our success story!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.