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RWJBarnabas Health Patient Access Coordinator in Lakewood, New Jersey

Patient Access CoordinatorReq #:0000129940

Category:Clerical / Administrative Support



Facility:Monmouth Medical Center - Southern Campus

Department:Wound Care Center


MMC Southern Campus, 600 River Road, Lakewood, NJ 08701

Job Overview:

The front desk scheduler registrar is responsible for reception, scheduling of patients, registration, precertification, insurance verification, charge entry and daily reconciliation, and ensuring appropriate documents are uploaded into the hospital system and electronic medical record. This position performs a variety of general office duties to assist the wound care and HBO staff.



  • High School Diploma or equivalent


  • Ability to multitask

  • Organizational skills

  • Excellent customer service skills

  • Exceptional telephone skills

  • Medical terminology knowledge

  • Office experience

  • Patient access experience

  • EPIC experience

Scheduling Requirements:

  • 8:00am-4:00pm

  • Monday-Friday

  • Full Time

Essential Functions:

  • Schedules wound care and HBO patients utilizing EPIC EMR system

  • Books appointments appropriately based on time, staffing, equipment and supplies

  • Cross references will be made to physicians credentials for specialty and delineation of privileges and approved procedures for the wound care center

  • Confirms all registration information with the patient or their representative

  • Monitors missed visits and perform and requisite follow up

  • Verify specific insurance benefits and obtain pre-authorization for wound care procedures

  • Responsible for answering the telephone in a timely and courteous manner

  • Returns all voicemail messages by the end of each business day

  • Takes ownership of the reception area and address customer service issues and patient complaints

  • Coordinates with Wound Care and HBO Center leadership to maximize daily patient census

  • Actively participates in staff meetings to support key functions within the wound care center

  • Greets patients and other visitors, answers and routes telephone calls to appropriate staff

  • Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders

  • Serves as an interdepartmental liaison within the departments of the hospital to assist in coordinating patient care as needed

  • Arranges for patient transportation as needed

  • Maintains office equipment and supplies as needed, and medical supplies as directed by Nursing and Regional Directors

  • Ensures HIPAA Compliance

  • Promotes individual professional growth and development by meeting requirements for mandatory education; supports department-based goals which contribute to the success of the organization; serves as a preceptor, mentor and resource

  • In the absence of the patient access representative, performs all check in and registration duties as needed

  • Perform other duties as assigned by supervisor or manager

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

  • Paid Time Off (PTO)

  • Medical and Prescription Drug Insurance

  • Dental and Vision Insurance

  • Retirement Plans

  • Short & Long Term Disability

  • Life & Accidental Death Insurance

  • Tuition Reimbursement

  • Health Care/Dependent Care Flexible Spending Accounts

  • Wellness Programs

  • Voluntary Benefits (e.g., Pet Insurance)

  • Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Additional Information:

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,

high-quality academic medicine in a compassionate and equitable manner, while delivering

a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer