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Company

Penn Medicine Home Health

Summary

Job Title: Diagnostic Services Supervisor

This job is located in Lancaster, PA.

Full time, 1.0 FTE - 2:30-11

The Diagnostic Imaging Supervisor for second shift will lead the second and third shift CT & US staff. They will perform typical human resources responsibilities, conduct reviews, timekeeping, Quality Control and all other administrative functions. Will have approximately have 25 direct reports.

POSITION SUMMARY: Responsible for planning, coordinating, and supervising daily acute operations of Diagnostics Services (Laboratory and Diagnostic Imaging) as assigned. Assures that quality services are delivered with high reliability in conjunction with the respective physician leadership and management teams.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Monitors and directs daily operations including staff schedules, workflow, supply inventory, patient care, equipment function, and intra- and inter-departmental communication.

• Develops and maintains department standards to ensure quality care is provided. Monitors departmental compliance to all regulatory agencies affecting the dept.

• Facilitates and/or provides expertise in initial investigation of exception situations, equipment failure, or other adverse events. Documents any such events and escalates resolution through additional resources with appropriate judgment and urgency.

• Demonstrates working knowledge of Clinical and Information Technology systems and software products as they apply to area of expertise. Provides direction to staff and others in episodes of information system downtime.

• Leads quality assurance and process improvement programs; ensuring effective change control in implementation of new policies, technology, or procedural changes for specific workgroups.

• Develops and/or assists in the creation of policies or procedures subject to review of physician leadership and management. Coordinates training associated with new policies or procedures to provide clarity and staff compliance.

• Provides technical guidance and expertise to staff. Functions in a clinical or technical role in the acute care setting as needed. Maintains clinical knowledge and expertise to effectively contribute to patient care when needed.

• Serves on committees and task forces as requested. Works with varied intra- and inter- departmental teams to assure care continuity and process improvement.

• Assists in preparation and monitoring departmental finances including budget variance reporting, and value management.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

• Maintains professional acumen and required certifications. Seeks education and self-improvement.

• Participates in applicable organizational and industry interest groups, professional associations and committees.

• Other duties as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

• Registration/Certification in clinical healthcare field that includes clinical registration or certification in a diagnostic discipline such as Laboratory or Radiology medicine. (Certifications could include those such: as American Society of Clinical Pathologists; American Society of Radiologic Technologist, American Registry of Radiologic Technologists.)

• Associates degree in Allied Health or a related degree.

• Five (5) years of experience in healthcare.

PREFERRED QUALIFICATIONS:

• Three (3) or more years in Diagnostic Services.

• Previous supervisory experience.

• Bachelor of Science degree in Allied Health or a related degree.

COGNITIVE REQUIREMENTS

Attention/Concentration:

• The position requires strong concentration skills. The individual must have the ability to voluntarily sustain concentration to a task over an extended period of time as a result of an effortful and usually deliberate heightened and focused state of attention.

New Learning and Memory:

• A large portion of this position required reliance on verbal memory and new learning. Efficiency in processing of verbal information, either in written or spoken form, is a major requirement and prerequisite of the job. The individual must be able to attend to and process multiple bits of information simultaneously. The individual must be able to organize and categorize this information effectively so that later recall is feasible.

Problem Solving, Reasoning and Creative Thinking:

• The position required much autonomy of thought and problem solving. The individual must be able to apply principles of logical or scientific thinking to define problems. The individual must be able to think abstractly, which is manifested in the ability to form concepts, use categories, generalize from single instances, apply procedural rules and general principles, and be aware of subtle or intrinsic aspects of a problem. The development of hypothesis and potential solutions to problems involves careful interpretation, analysis and diagnosis. The individual must be able to collect data, establish facts, and draw valid conclusions. The individual must be able to think creatively with a degree of inventiveness, experimentation and intuition. They must be able to deal with a variety of concrete and abstract variables.

TEMPERAMENTS:

Leadership, control and planning: Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing, supervising, formulating practices, or making final decisions.

Creativity, feelings or ideas: Ability to adapt to situations involving the interpretation of feelings, ideas, or facts in terms of personal viewpoint; to use creativity, self-expression, or imagination.

Influencing others: Ability to influence people in their opinions, attitudes or judgments about ideas or things; to motivate, convince or negotiate.

Working within tolerances, set limits or standards: Ability to adapt to situations requiring the precise attainment of set limits, tolerances, or standards; to be precise, thorough, exacting, or meticulous in regard to material worked; or in activities such as numerical determinations, record preparation, or inspecting.

Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.

Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.

Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.

Planning and control: Ability to identify task requirements and monitor progress toward accomplishment.

Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.

EQUIPMENT USAGE REQUIREMENTS

Equipment/Tools: Computer, Phone, Fax, Printer, Copier, other dept specific hardware, Office Supplies.

Software: Microsoft Office products, Clinical Information Systems, Kronos (Time and Attendance), Financial Information Systems and other dept specific software

PHYSICAL REQUIREMENTS

Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%

Body Position/Movement:

• Sit: Frequently

• Stand: Occasionally

• Walk: Frequently

• Bend: Rarely

• Push: Rarely

• Pull: Rarely

• Kneel/Squat: Rarely

• Reach: Rarely

• Twist: Rarely

• Balance: Rarely

• Climb: Rarely

Lifting: Degree of physical exertion is :

Light , exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects.

Sensory Abilities specifically required:

• Vision

• Hearing

PHYSICAL ENVIRONMENT

WORKING CONDITIONS: Position involves exposure to the following harmful elements:

• Radioactive Agents

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.

Benefits At A Glance:

• Medical, Dental, Vision and on-site Pharmacy plans to meet individual and family needs

• 100% Tuition Assistance at Pennsylvania College of Health Sciences (role dependent)

• Flexible Spending and Health Savings Accounts (FSA & HSA) to further reduce taxable income and empower your healthcare choices

• Retirement Plan savings (403b) with employer match and annual employer contribution

• Employer paid Short & Long Term Disability and Life Insurance

• Employee Assistance Program (EAP) and other Wellness incentives

Disclaimer

PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

PENN MEDICINE LANCASTER GENERAL HEALTH, a member of the University of Pennsylvania Health System (Penn Medicine), is a not-for-profit health system with a comprehensive network of care encompassing Lancaster General Hospital (LGH), Women & Babies Hospital and the Lancaster Rehabilitation Hospital (a partnership with Kindred Healthcare). We are an Accredited Trauma Center-Level I through the Pennsylvania Trauma Systems Foundation with 805 Licensed beds. Our membership in Penn Medicine brings together the strengths of a world-renowned, not-for-profit academic medical center and a nationally recognized, not-for-profit community healthcare system.

Outpatient services are provided at the Downtown Outpatient and Suburban Outpatient Pavilions, along with additional outpatient centers and Express and Urgent Care locations throughout the region. Lancaster General Health Physicians is a network of more than 300 primary-care and specialty physicians, at more than 40 offices throughout the region.