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Summary

Job Description

Job Title: Patient Safety/Regulatory/Quality Report Analyst/Developer- Diagnostic Imaging

This position is located in Lancaster, PA.

This position is a primarily a Monday-Friday dayshift position with occasional evening/early morning hours when necessary. This individual travels will rotate to a couple of sites each month for a portion of the day. The primary work location is downtown Lancaster.

POSITION SUMMARY:

The Patient Safety/Regulatory/Quality Report Analyst/Developer- Diagnostic Imaging works directly with the Manager Patient Safety-Quality-Regulatory - Diagnostic Imaging. Is responsible for the provision and assessment of reports requested by the management team and designees. Responsible to ensure the collection of complete and accurate data to be used for: evaluation and monitoring all quality improvement, patient safety, and regulatory processes and procedures throughout Diagnostic Imaging. Supports ongoing active rounding audit practices.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Creating design specifications for reports based on customer report request

• Develop reports to present data in meaningful ways to the end users

• Generate routine and ad-hoc reports using reporting tools to complete data requests

• Present information in a concise, user-friendly format by determining target audience needs to support decision processes

• Effectively communicate with all key report users to exchange information, ideas, and answer inquiries

• Maintain an inventory of existing and needed reports

• Partner with customers to define report deliverables, issues, questions, needs, trends, and timing

• Coordinates the daily, weekly, and monthly data for the department’s continuous Performance Improvement Plan utilizing accepted Performance Improvement principles, tools and measurement techniques.

• Prepares and/or coordinates statistical reports based on the results of regulatory audits/tracers and patient/customer satisfaction surveys.

• Monitors the implementation of corrective action plans for deficiencies identified through audit/tracer review, medical record audit, patient/customer satisfaction surveys, and accrediting body and/or state surveys.

• Support quality initiatives both in the department and organization.

• Follow all appropriate safety and infection control protocols.

• Abide by regulatory requirement pertaining to duties of the position and overall operation of the organization.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above: Continues to pursue professional development in order to stay abreast of best practice.

• Serves as a participating member on department Quality committee.

• Travels to the sites and performs site tracers (therefore is assigned to clinical Knowledge Link coursework).

• Other duties as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Business Administration or approved equivalent combination of education and experience.

• In-depth knowledge and experience with relational database concepts and query tools.

• Two to three (2 -3) years of health care experience

• Strong report presentation skills

• Excellent communication and interpersonal skills

• Critical thinking and analytical mind.

PREFERRED QUALIFICATIONS:

• Experience in data analysis

• Knowledge of medical terminology

• Basic knowledge of Business Intelligence concepts/data warehousing concepts.

• Experience in facilitation of teams to drive quality and process improvement within a healthcare setting.

COGNITIVE REQUIREMENTS

Attention/Concentration: The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.

New Learning and Memory: A large portion of this position required reliance on verbal memory and new learning. Efficiency in processing of verbal information, either in written or spoken form, is a major requirement and prerequisite of the job. The individual must be able to attend to and process multiple bits of information simultaneously. The individual must be able to organize and categorize this information effectively so that later recall is feasible.

Problem Solving, Reasoning and Creative Thinking: The position requires much autonomy of thought and problem solving. The individual must be able to apply principles of logical or scientific thinking to define problems. The individual must be able to think abstractly, which is manifested in the ability to form concepts, use categories, generalize from single instances, apply procedural rules and general principles, and be aware of subtle or intrinsic aspects of a problem. The development of hypothesis and potential solutions to problems involves careful interpretation, analysis and diagnosis. The individual must be able to collect data, establish facts, and draw valid conclusions. The individual must be able to think creatively with a degree of inventiveness, experimentation and intuition. They must be able to deal with a variety of concrete and abstract variables.

APTITUDES: The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act.

Leadership, control and planning: Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing, supervising, formulating practices, or making final decisions.

Repetitive work: Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace.

Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.

Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.

Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.

Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.

EQUIPMENT USAGE REQUIREMENTS

Equipment/Tools: Computer, Phone, Copier, Printer, Fax, Office Supplies

Software: Microsoft Office Products

PHYSICAL REQUIREMENTS

Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%

Body Position/Movement :

• Sit: Frequently

• Stand: Frequently

• Walk: Frequently

• Bend: Occasionally

• Push: Occasionally

• Pull: Occasionally

• Kneel/Squat: Occasionally

• Reach: Occasionally

• Twist: Occasionally

• Balance: Occasionally

• Climb: Rarely

Lifting: Degree of physical exertion is: Moderate , exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Sensory Abilities specifically required:

• Vision

• Hearing

• Touch/Feeling

PHYSICAL ENVIRONMENT

WORKING CONDITIONS:

Position involves exposure to the following harmful elements:

• Bio hazardous Waste

• Blood borne Pathogens

• Chemicals

• Moving/Rotating Machinery

• Radioactive Agents

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.

Benefits At A Glance:

PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:

• 100% Tuition Assistance at The Pennsylvania College of Health Sciences

• Paid Time Off and Paid Holidays

• Shift, Weekend and On-Call Differentials

• Health, Dental and Vision Coverage

• Short-Term and Long-Term Disability

• Retirement Savings Account with Company Matching

• Child Care Subsidies

• Onsite Gym and Fitness Classes

Disclaimer

PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

PENN MEDICINE LANCASTER GENERAL HEALTH, a member of the University of Pennsylvania Health System (Penn Medicine), is a not-for-profit health system with a comprehensive network of care encompassing Lancaster General Hospital (LGH), Women & Babies Hospital and the Lancaster Rehabilitation Hospital (a partnership with Kindred Healthcare). We are an Accredited Trauma Center-Level I through the Pennsylvania Trauma Systems Foundation with 805 Licensed beds. Our membership in Penn Medicine brings together the strengths of a world-renowned, not-for-profit academic medical center and a nationally recognized, not-for-profit community healthcare system.

Outpatient services are provided at the Downtown Outpatient and Suburban Outpatient Pavilions, along with additional outpatient centers and Express and Urgent Care locations throughout the region. Lancaster General Health Physicians is a network of more than 300 primary-care and specialty physicians, at more than 40 offices throughout the region.