Lumen Manager Service Delivery II - WAH Anywhere in the US in Lansing, Michigan
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The scope of this position is to lead a combined team of Project Coordinators and National Order Project Managers in all Service Delivery aspects
The Main Responsibilities
Manage, lead, and support activities of Project Coordinators and Project Managers
Hire and manage performance of assigned departmental employees
Ensure the assigned employees are trained on current products and processes
Employee development, formalized and scheduled training programs for assigned employees
Develop, implement, and monitor departmental goals and KPIs
Special projects as assigned
Data analysis and performance reporting creation and delivery
Create relationships with internal and external customers/ Handle escalations
What We Look For in a Candidate
Proven ability in managing large teams
Experience with Lumen products, processes and support functions with experience working with Billing, Repair Centers and Ordering & Provisioning Operations organizations
Implementation experience with multiple of the following technologies: DWDM, Transport/Waves, MPLS, Managed Services, Voice (PRI, SIP, Porting, etc.), Security, SD WAN, Managed Enterprise Services, Meraki.
Data and statistical analysis
Proficient in MS Excel, Powerpoint, Word, Visio, MS Project
Process gap identification and improvement
Strong communication (oral and written), leadership, organizational, presentation, project management and team building skills
Results focused and well versed in a broad set of networking and information technology subjects
Demonstrated ability to support large accounts
5+ years in project management experience
What to Expect Next
Requisition #: 253885
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Min :
Salary Max :
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Salary Min :
Salary Max :
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
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