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Business Systems Analyst/L2 Application Support - Data Integration

Manulife Financial Corporation / GWAM Technology

Manulife/John Hancock is an innovative global financial services company with offices throughout North America, Asia and Europe. We have a strong history, welcoming our first customers in 1887, and since then have consistently focused on providing customers with strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our GWAM (Global Wealth Asset Management) Technology Team develops innovative solutions to complex business problems that add value to our business and for our customers. Using the latest processes & technology, and helmed by a technology-obsessed leadership team, we create and deliver leading-edge systems, products and services that propel our business forward.

This position is for a Operation Analyst in the L2 Application System Support Team. The successful applicant will be involved with an Agile, high performing team doing application support, application deployment, business requirement gathering and data analysis all in support of solutions that conform to Manulife standards. The candidate will need to have a breadth and depth of experience that will allow her/him to devise and support solutions that integrate appropriately within the organization and its application frameworks.

Work Arrangement: Hybrid Schedule (5 days; 9 hours a day: 3 days’ Work on site) Schedule: Rotating Shift (Day, Mid, Night)

People Leader Role: No

Responsibilities:

• Work with upstream and downstream systems to debug or trouble shoot data processing issues

• Investigate SQL stored procedures, Informatica Workflows, CA WLA failures and Perl scripts from a support perspective to debug issues or perform analysis for minor enhancements

• Tracking and resolving a high number of exceptions on a day to day basis as operations support

• Using Agile methodologies to track work and enhancements in JIRA.

• Coordinate development efforts with the development team for major enhancements

• Coordinate code deployments with various teams and ensure audit standards are met

• Help shape the future of technology within our group by moving to cloud based solutions.

• Remain current on standards, technologies, approaches and methodologies

• Consistently apply the concept of continuous improvement

Qualifications:

• Minimum 2 years working experience supporting systems at Level 2 (support)

• Experience with relational database structures and methodologies

• Proven ability to multitask both independently and within a team

• Excellent English communication (both written and oral)

• Applicable degree or Designation in Computer Science or equivalent experience

• Ability to understand business process requirements and, through the use of technology, conceptualize creative solutions through to implementation

• Experience in financial industry

• Action oriented, creative and proactive thinker

• Willing to work different shifts (North American Business Hours + Asia Business Hours)

• Successful candidate must have strong knowledge and experience in the following technologies:

• MS SQL

• Informatica PowerCenter

• CA Work Load Automation (or any batch automation tool)

• Cloud based technologies (Azure)

• PowerBI

Minimum Requirements to Hire:

· EDUCATION: 2-year completed in a Bachelor's program with relevant work experience of at least 2 years; Bachelor’s Degree in Information technology or equivalent degree.

· EXPERIENCE: At least two years of relevant experience

· SCHEDULE: Amenability to work on shifting schedules, weekends, and Philippine holidays (when needed)

· LOCATION: Amenability to work in U.P. Ayala Land Technohub, Quezon City OR Mactan Newtown, Lapu-Lapu City, Cebu

· HYBRID WORK ARRANGEMENT: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)

Minimum Skills to Hire:

· Minimum 2 years working experience supporting systems at Level 2 (support)

· Experience with relational database structures and methodologies

· Proven ability to multitask both independently and within a team

· Excellent English communication (both written and oral)

· Applicable degree or Designation in Computer Science or equivalent experience

· Ability to understand business process requirements and, through the use of technology, conceptualize creative solutions through to implementation

· Experience in financial industry

· Action oriented, creative and proactive thinker

· Willing to work on night shift (North American Hours)

· Successful candidate must have strong knowledge and experience in the below technologies:

o Intermediate MS SQL

Nice to Haves:

· Successful candidate must have strong knowledge and experience in the below technologies:

o Informatica PowerCenter

o PowerBI

o CA Work Load Automation (or any batch automation tool)

· Successful candidate should have some knowledge of the below two technologies:

o C#

· Cloud based technologies (Azure) – nice to have, not needed. We can train you.

On the job you will:

· You obsess about customers, listen, engage and act for their benefit.

· You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

· You thrive in teams and enjoy getting things done together.

· You take ownership and build solutions, focusing on what matters.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Working Arrangement

Hybrid