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UnitedHealth Group Clinical Operations Supervisor PreVisit Team Las Vegas in Las Vegas, Nevada

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

The MA Supervisor operationally supports the Adult Medicine Pre-Visit program within the Community Center infrastructure. The MA Supervisor manages the day-to-day operations for 18 medical assistants in Adult Medicine Pre-Visit, which perform over 1,500 ancillary procedures per month, directly impacting HEDIS/STAR ratings.

The Adult Medicine Pre-Visit team is responsible for risk and quality initiatives for 40,000+ Medicare Advantage patients, in addition to targeted campaigns for 60,000 SMA empaneled Medicaid patients. The supervisor will be responsible for metric tracking, quality control audits, ensuring staff are meeting performance standards, staff scheduling, training and implementing HEDIS/STAR initiatives.

Primary Responsibilities:

  • Staff scheduling

  • Mentoring

  • Report management

  • Metric tracking

  • Quality assurance

  • Productivity monitoring

  • Owns output at task level

  • Work is generally limited to own function

  • Sets priorities for the team to ensure task completion

  • Coordinates work activities with other supervisors

  • Develops plans to meet short-term objectives

  • Identifies and resolves operational problems using defined processes, expertise and judgment

  • Decisions are guided by policies, procedures and business plan

  • Product, service or process decisions are most likely to impact individual employees and/or customers (internal or external)

  • Ensure staff accurately addresses all patient HEDIS/CORE measures

  • Perform procedures, schedule annual wellness and PCP appointments

  • Provide documentation according to protocol, meet performance expectations, and provide exemplary customer service

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Graduate of an accredited Medical Assistant school or 3+ years of experience in the military as a Medical Assistant or equivalent

  • BLS Certification, or the ability to obtain within 30 days of hire

  • 5+ years of experience as an MA in a clinic setting (Primary Care, Adult Medicine, Urgent Care, PEDS, OB, etc.)

  • 2+ years of lead / supervisory / management experience

  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role

  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:

  • Bachelor’s degree or higher in healthcare or other related field

  • Experience with Medicare patients

  • Experience creating and implementing workflows and processes

  • Experience with preventative screening procedures

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Clinical Operations Supervisor, Clinical Operations, Supervisor, Operations, Pre-Visit, Las Vegas, NV, Nevada

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