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MGM Resorts International Showroom Server - Excalibur in Las Vegas, Nevada

PRIMARY PURPOSE:

It is the primary responsibility of the Showroom Server to serve guests while providing courteous and prompt table-side service to all guests. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Take order, and serve food and drinks efficiently and accurately in work area as applicable - Itemize bills correctly and efficiently secure payment

  • Maintain table cleanliness utilizing a silent service approach

  • Guide guests through all phases of their experience at the restaurant

  • Maintain a level of professionalism that will make guests want to return

  • Greet guests in a positive, friendly manner and make them feel welcome

  • Anticipate the guest’s needs and respond appropriately with a sense of urgency

  • Bid farewell to guests, using guest's name when known, and encourage them to return

  • Maintain cleanliness and stock of their assigned areas, side stations, tables and POS stations

  • Consistently follow sequence of service utilizing all proper procedures standardized by the room management

  • Resolve guest complaints within scope of authority; otherwise, refer the matter to management, notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft - Perform other job-related duties as requested

Location:

Las Vegas, Nevada

MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email diversityrecruiting@mgmresorts.com

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