Job Information
Protective Industrial Products Customer Experience Specialist in Latham, New York
We are looking to add new Customer Experience Specialists to our team here at PIP!
If you are passionate about solving problems, supporting others and working in a team-oriented environment, this might be a great fit for you. By joining our customer experience team, you will be opening the door to a career with an industry-leading company where you will find space to contribute and room to grow!
About the position:
The Customer Experience Specialist (CXS-1) provides high-quality customer support and problem resolution utilizing telephone, email, and chat technologies. This position is responsible for managing general customer concerns which may include mis-shipments, returns, and pricing discrepancies; escalating as needed to ensure issues are handled in a timely manner.
The Specialist performing at this level will be required to utilize skills from training, education, or experience to fulfill their daily responsibilities. In addition, this role will be working in a team environment, working to maximize individual and overall team performance.
Accountabilities:
Assist customers via telephone, email, and chat for service and support issues.
Diagnose and resolve problems utilizing department tools, resources, and business judgment, resulting in increased customer confidence with PIP products.
Upsell the PIP product line on incoming calls; and when appropriate, outgoing calls to customers.
Perform as a positive role model by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
Ensure productivity and quality levels are met in order to meet and exceed customer expectations.
Work effectively in a team environment.
Completes other duties as assigned.
Qualifications:
High School Diploma: Associates preferred but not required.
Previous experience in a telephonic or personal customer contact position is preferred.
Commitment to developing strong customer relationships and providing resolution to customer issues on the first pass.
Strong written and verbal proficiencies with attention to detail and accuracy.
Flexibility to work in a fast-paced, multi-task team environment.
Basic PC knowledge, working knowledge of Microsoft Outlook, Windows operating systems, Internet, and mainstream web browsers.
Competitive pay offered based on experience! PIP offers comprehensive health, dental and vision insurance as well as PTO and 401(k) match for full time employees.
This is a hybrid role that offers Monday-Thursday onsite with flexibility to work from home on Fridays.
Protective Industrial Products, Inc. (PIP), a global organization headquartered in Latham, NY is a leading provider of hand protection and PPE to Industrial and Construction markets. Recent growth includes the joining of West Chester Protective Gear, Worldwide Protective Products, QRP, Uniform Technology, Boss Gloves, and Caiman Gloves into the PIP family. Combined, we are now a referenced global leader in Hand Protection and Safety products.