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This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12954597

An Account Administrator (AA) works closely with the sales representative in the planning, development, administration, and management of employer group prospecting, onboarding, retention, and renewal processes. Work involves collaboration with multiple internal partners to bring about accurate and timely resolution to group inquiries related to benefit plans, membership, claims, and billing inquiries. The AA also facilitates in-person and virtual Group Administrator meetings. This is an onsite position.

What youll do:

• Responsible for proposal and renewal rating process and presentations that include the calculation of rates, broker fees, and premium comparisons in a timely and accurate manner.
• Required to review and proofread all documents submitted to internal departments to ensure accurate benefit administration according to contract or custom benefits.
• Required to act on behalf of the sales rep to provide accurate information and quality customer service to groups in a timely manner.
• Explains benefit options and underwriting regulations associated with group sales and enrollment.
• Maintain accurate system information for key performance areas.
• Liaise with groups/brokers and refer issues and questions to the appropriate internal subject matter experts.
• Manage high email volumes and respond to emails/inquiries within service level agreements.
• Coordinate travel, meeting schedules, and materials for sales representative/s and assist with meetings as requested.
• Maintains the office setting by ordering supplies, light maintenance and cleaning and opening and closing the office space.
• Conduct in person or virtual group administrator meetings.
• Assist with service and retention of existing groups.
• May require lifting, bending, and loading supplies and small office equipment up to 50 pounds.
• Travel may be required.